Jobs
>
Hemel Hempstead

    Customer Experience Executive - Hemel Hempstead, United Kingdom - Selecta

    Selecta
    Selecta Hemel Hempstead, United Kingdom

    2 days ago

    Default job background
    Full time
    Description

    Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Customer Experience Executive to join our newly formed Client Experience Department.

    About Selecta

    Selecta operates across 16 countries within Europe, serving 12 million people every day. Within the UK we deliver a national service, relied on and trusted by circa 3,500 businesses to serve tasty beverages and snacks at a variety of locations from workplaces to schools, universities and hospitals and everywhere in-between.

    We are hiring a Customer Service Executive (or Client Experience Executive as we like to call it internally) to join our well established Client Experience Department in Hemel Hempstead on a rota basis paying £26,250.

    Day to day responsibilities of a Customer Service Executive

  • Take ownership of client queries, working with internal stakeholders to investigate and provide a full resolution for the client.
  • Act as a client champion, delivering an excellent customer experience at all times and support with increasing our Client Satisfaction, Client Retention and Net Promotor Scores (NPS) scores.
  • Ensure client emails and phone calls are responded to within agreed department response times.
  • Act as a brand ambassador when interacting with clients, consistently demonstrating high levels of integrity, diligence, and professionalism.
  • Investigate and respond to client complaints, providing a resolution in line with client expectations and in line with company policies.
  • Act at all times as a team player, working with your colleagues to achieve department goals and objectives.
  • Support with initiatives to upsell or promote Selecta's products or services.
  • Liaise with Operations and Technical teams to identify and provide a resolution for customer issue

    • Requirements

  • A Rock Star attitude to customer service
  • Excellent attention to detail.
  • Proven customer service experience within a comparable industry would be beneficial but not essential
  • Familiarity with O365 and CRM systems is an advantage
  • Ability to communicate oral and written information concisely, logically, to internal and external parties
  • Comfortable working in a complex matrix

    • Applicants must have the Right to Work in the UK permanently. Please apply for consideration- we look forward to reviewing your CV.

    In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Selecta UK recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

    Benefits

  • 25 days holiday pa + bank holidays
  • Life assurance of 2x yearly salary
  • Training provided on our systems & process
  • Security of 5-weeks paid sick leave
  • Development opportunities available and clearly mapped career paths
  • You are supported by a strong leadership team

    • Applicants for the role must have the Right to Work in the UK permanently. Please apply for consideration- we look forward to reviewing your CV.

  • Huel

    Customer Experience Executive

    17 hours ago

    Huel Tring, United Kingdom

    Hey We're Huel and we're pleased to meet you We're going to start by talking about our exciting new Customer Experience Executive position, but if you'd like the quick low down on us first including our growth story then just head to the bottom of this page · **The role**: · The ...

  • Huel

    Customer Experience Executive

    17 hours ago

    Huel Tring, United Kingdom

    Hey We're Huel and we're pleased to meet you We're going to start by talking about our exciting new Swedish Speaking Customer Experience Executive position, but if you'd like the quick low down on us first including our growth story then just head to the bottom of this page · **T ...

  • Huel

    Customer Experience Executive

    1 day ago

    Huel Tring, United Kingdom

    Hey We're Huel and we're pleased to meet you We're going to start by talking about our exciting new Customer Experience Executive - France position, but if you'd like the quick low down on us first including our growth story then just head to the bottom of this page · **The role* ...

  • Huel

    Customer Experience Executive

    1 week ago

    Huel Tring, United Kingdom

    Hey We're Huel and we're pleased to meet you We're going to start by talking about our exciting new Customer Experience Executive - French Speaking position, but if you'd like the quick low down on us first including our growth story then just head to the bottom of this page · ** ...

  • Transport for London

    Customer Experience Executive

    2 days ago

    Transport for London London, United Kingdom

    **Organisation** **-** Customer · **Job** **-** Contact Centre Operations · **Position Type** **-** Full Time · **Job Title** - Customer Experience Executive · **Salary** - circa £34,000 per annum (dependent on experience), plus excellent benefits · **Location** - Endeavour Squar ...

  • International House London

    Customer Experience Executive

    6 days ago

    International House London London, United Kingdom

    **Role**: Customer Experience Executive · **Salary**: £20,000 - £25,000 per annum depending on experience · **Start date**: From March/April 2023 · **Type of contract**: Permanent · **Hours**: 35 hours per week, Monday - Friday · **Location**: Covent Garden, London · **To Apply** ...

  • Novuna

    Customer Experience Executive

    1 week ago

    Novuna Staines-upon-Thames, United Kingdom

    Do you enjoy delivering exceptional customer experiences? Are you interested in finding out how businesses finance their assets? Are you a natural collaborator and the ultimate team player? · If your answer is 'yes' to all of these, keep reading. · Want to know a little about us? ...

  • The Montcalm Royal London House

    Guest Experience Executive

    2 days ago

    The Montcalm Royal London House London, United Kingdom

    **About Montcalm Collection** · United by timeless style and peerless service, the Montcalm Collection is London's compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveal ...

  • Cinch Cars

    Customer Experience Executive

    17 hours ago

    Cinch Cars Hook, United Kingdom

    **Salary**:Up to £25,000 plus 10% discretionary bonus · **Location**:Hook · **Shifts**: 4 on 4 off shift pattern - 08:00-18:00 or 10:00 - 20:00 · **Shifts**:12 month FTC · We're cinch. Our mission is simple - remove the faff from buying and changing cars, giving customers more ch ...

  • Movember

    Events and Experience Executive

    1 week ago

    Movember London, United Kingdom

    Join our Fundraising team to support the delivery of an annual calendar of events to engage supporters and stakeholders · - Use your admin and organisation skills to make a positive difference to men's health · - Key point of contact for team members and incoming enquiries throug ...

  • RAFFLES

    Guest Experience Executive

    2 days ago

    RAFFLES London, United Kingdom

    **Company Description** · Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses with a name is synonymous with luxury, glamour, and extraordinary adventure. · This fine Grade II* listed Edwardian ...

  • CareShield Ltd

    Client Experience Executive

    6 days ago

    CareShield Ltd Stevenage, United Kingdom

    **Do you have a passion for growing and developing client relationships?** · **About Us** · CareShield are a market leader in the development and delivery of innovative and cutting-edge training solutions within the Care Sector**. **We are a rapidly expanding company that can off ...

  • Unibail-Rodamco-Westfield

    Brand Experience Executive

    6 days ago

    Unibail-Rodamco-Westfield London, United Kingdom

    Who are we · - Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working toget ...

  • Huel

    Nutrition Customer Experience Executive

    2 weeks ago

    Huel Tring, United Kingdom

    Hey We're Huel and we're pleased to meet you We're going to start by talking about our exciting new** Nutrition Customer Experience Executive **position, but if you'd like the quick low down on us first including our growth story then just head to the bottom of this page · **The ...

  • CareShield Ltd

    Client Experience Executive

    1 week ago

    CareShield Ltd Stevenage, United Kingdom Part time

    **About Us** · For over 15 years, CareShield has been the market leader in providing innovative technology driven workforce development solutions. We are more than just a training company, we provide the total solution to our customers streamlining their administration and develo ...

  • DocTap

    Patient Experience Executive

    1 week ago

    DocTap London, United Kingdom

    **About Us** · DocTap aims to provide convenient, expert, affordable, in-person GP services, whenever and wherever you need it. Since 2016, we have grown to be one of the leading GP and medical testing providers in London, having treated over 650,000 patients. · **The Role** · As ...

  • Kenneth Brian Associates

    Customer Experience Executive

    5 days ago

    Kenneth Brian Associates Epsom, United Kingdom

    Kenneth Brian Associates are working with a prestigious client based in the Epsom area, who have a vacancy to join their Customer Experience team, on a fixed term contract for 12 months. · The company offer a competitive salary and excellent benefits package, along with hybrid wo ...

  • CareShield Ltd

    Client Experience Executive

    2 weeks ago

    CareShield Ltd Stevenage, United Kingdom

    **About Us** · For over 15 years, CareShield has been the market leader in providing innovative technology driven workforce development solutions to the Health & Social Care Sector. We are more than just a training company, we provide the total solution to our customers streamlin ...

  • CareShield Ltd

    Client Experience Executive

    1 day ago

    CareShield Ltd Stevenage, United Kingdom

    **About Us** · For over 15 years, CareShield has been the market leader in providing innovative technology driven workforce development solutions. We are more than just a training company, we provide the total solution to our customers streamlining their administration and develo ...

  • deverellsmith

    Customer Experience Executive

    4 days ago

    deverellsmith London, United Kingdom

    Are you constantly told you deliver a**first class customer experience?**: · - Craving an **opportunity for progression** in a smaller, more boutique consultancy? · - Want **one of the most successful property developers in the UK** on your CV? · Benefits as Customer Experience E ...