- Respond andresolve IT related issues over the phone and tickets
- Installation of operating system and userapplications
- Troubleshoot hardware andsoftware issues
- Configure maintain andtroubleshoot printers of all types including laser thermal andimpact
- Developing documenting and maintainingdeskside operations and administration procedures in the Policiesand Procedures Manual.
- Providing additionalresources as needed during Critical Situations.
- Effectively managing number of Deskside Servicesresources to ensure appropriate levels of staffing for eachLocation.
- Maintaining and providingEscalation contact list(s) for Deskside Services (including ThirdParty Suppliers).
- Maintaining a continuousimprovement program that improves Deskside Services delivery andreduces the overall number of Escalated Incidents.
- Identifying solutions that minimize the need to Escalateto Deskside Services (e.g. additional Authorized End User trainingSelfHelp support opportunities selfhealing opportunities automationscripts RCA).
- Providing continuousimprovement and innovation for better Authorized End Userexperience (i.e. automation scripts knowledge base articles howtoinstructions etc.).
- Participating incompliance activities including corporate audit security riskassessment and vulnerability remediation.
- Managing any Service Requests (e.g. desktop mobile) whichrequire local interaction at the supported Locations.
- Ability to prioritize tasks and to delegate them whenappropriate.
- Ability to explain technicalissues to technical and nontechnical employees andcustomers.
- Resolve Incidents and Problemsassociated with EUC Equipment and EUC Software and providebreak/fix support
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Services and Deskside Lead
1 week ago
East London NHS Foundation Trust London, United KingdomThis is an excellent opportunity to help create a leading digital leadership function in the NHS. Reporting to the Associate Director - Digital Operations, the Services & Deskside Lead is responsible for the delivery and performance of a number of key complex functions provided b ...
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Deskside/field Services Lead
1 week ago
Adroit People Ltd. Luton, United KingdomJD - Desktop/Field Services Cluster Lead · - Leads a staff of Deskside Support Technicians to ensure the successful attainment of Service Level Agreement metrics. · - Lead will be responsible for the hygiene associated with the tickets assigned to his team · - Defines and sets te ...
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Ict Support Team Leader
2 days ago
CV Screen Feltham, United Kingdom**ICT Support Team Leader** · **Feltham** · **Salary up to 35k** · CV Screen is recruiting for a Senior ICT Support Technician to join a fantastic school based in West London. You will be joining a talented bunch of people who are committed to providing exceptional IT Support. · ...
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Warehouse Operative
6 days ago
NSC Global Feltham, United KingdomOverview: · **NSC Global Ltd** is an IT services company providing deskside, datacentre, storage, and network technology. It supplies, ships, deploys, and supports client enterprises globally, providing IT network solutions, connecting today's users with tomorrow's technology. · ...
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IT Support Technician
4 days ago
ServiceTec Airport Services International Limited London Heathrow Airport, United KingdomLove IT but don't want to sit at a desk all day? Then this position could be for you · We are currently looking for IT Support Technicians to join our existing team working at London Heathrow, the UK's busiest and most exciting airport. · In this role you will be providing 1st li ...
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End User Services Technician
3 days ago
Pearson London, United KingdomAt Pearson, our purpose is simple: to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough. That's why our 20,000 Pearson employees are committed to creating vibrant and enriching learningexperiences designed for r ...
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Senior Desktop Engineer
3 days ago
Avencia Consulting London, United Kingdom**About us** · In addition this role will act as a communication interface between the Business representatives and the IT teams in Germany to resolve issues with centrally provided systems. Ultimately, the aim will be for this role to become part of a global virtual supportstruc ...
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IT Support Engineer
3 days ago
Hemmersbach UK Ltd London, United Kingdom**Hemmersbach** provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, butalso make the world a better place: 2 ...
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IT Support Engineer
3 days ago
Hemmersbach UK Ltd London, United Kingdom**Hemmersbach** provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, butalso make the world a better place: 20 ...
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IT Support Engineer
3 days ago
Hemmersbach UK Ltd London, United Kingdom**Hemmersbach**provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, butalso make the world a better place: 20 ...
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IT Field Services Engineer
1 week ago
Hemmersbach UK Ltd London, United Kingdom**Hemmersbach** provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, butalso make the world a better place: 2 ...
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Av Specialist
17 hours ago
Project People London, United Kingdom**AV Specialist** · **Contract** · **Location-**London 5 days a week** · **7am - 7pm shift pattern** · The role itself encompasses as a MWP/VIP/AV Technician, managing fault calls, service requests and planned changes, MWP desktop support / AV and VIP Support, Proven track record ...
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IT Support
2 days ago
JAMES GEORGE RECRUITMENT LIMITED London, United KingdomBarnes Roffe Recruitment have an exciting opportunity for an IT Support Assistant · to join one of their clients based in Leytonstone, London E11. · **What is the role?** · Working as one of a team of three, you will be based in our office in E11, but be able to travel to our off ...
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Security Cleared 2nd Line
1 week ago
Project People London, United Kingdom**Responsibilities & Skills**: · - Duties include working on a Tech Bar, call management and updating, CMDB updating and management, VIP support, stock management/IT Asset Management (ordering/deliveries) · - Tech Bar, Help Desk, Deskside support experience required · - Windows 1 ...
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1st Line Support IT Technician
2 days ago
Recruitment Genius London, United KingdomWe are a London-based Managed Service Provider (MSP) seeking a motivated 1st Line Support Technician to provide outstanding IT Support, but also somebody who can offer excellent customer service to traders. · This is an exciting opportunity for any IT professional who is looking ...
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Mobile Support Specialist
1 week ago
Stefanini, Inc London, United Kingdom**General Project Scope** · - We are implementing a new mobile software solution called Movius for one third of our employees. This solution will allow the firm to record SMS conversations with external parties for regulatory purposes. Phase II will include a select amount of emp ...
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IT Support Analyst, IT
1 week ago
eFinancialCareers London, United Kingdom**Responsibilities** · - To provide an effective, high quality IT support service to all CG employees in Europe. · - To work closely with the support and infrastructure teams globally at the direction of the line manager. · - To have good attention to details to ensure a first-ti ...
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Technology Support Specialist
4 days ago
Signature Recruitment London, United KingdomAre you looking for a challenging and dynamic role in the field of virtual learning support? We are seeking a talented and experienced individual to join our client, a prestigious London based University, as a Technology Support Specialist. In this role, you will be responsible f ...
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Project People London, United Kingdom**System Administrator/2nd Line System Engineer (Windows Server/O365/Azure/Win10)** is urgently required by our Global IT Services Company for an initial 12 month initial contract (taken in 6 months rolling stints), to be based remotely from home (UK Only). · **Responsibilities & ...
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Desktop Support Technician
1 week ago
Colebrook Bosson Saunders (CBS Products) London, United Kingdom**Job Title**: Desktop Support Technician · **Location**:London · **Salary**:Competitive · **Job type**:Full Time - Permanent. · Colebrook Bosson Saunders Ltd, a wholly owned subsidiary of Herman Miller, are international designers, manufacturers, and distributors of award-winnin ...
Deskside Services at Richmond VA - Siri InfoSolutions Inc
Description
Position: DesksideServices
Location: Richmond VAOnsite
Technical/FunctionalSkills
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