Jobs

    Parts Order Manager - Ipswich, United Kingdom - Prime Appointments

    Prime Appointments
    Prime Appointments Ipswich, United Kingdom

    Found in: Click to Hired UK C2 - 8 hours ago

    Default job background
    Permanent, Full time
    Description

    A manufacturing and engineering client of ours in the Ipswich area are recruiting a Parts Order Manager to join their team.

    This is a full-time position working Monday - Thursday 8.15am - 5.00pm and Friday 8:15am - 4:45pm with every other Friday off.

    Paying £40,000 - £45,000 per annum depending on relevant skills & experience.


    This Parts Order Manager will be responsible for overseeing the Aftersales department and leading a team of 10 Customer Service and Despatch Administrators.

    Key Duties for this role will include but are not limited to:

    Manage a team of 10 customer service and despatch administrators, ensuring that customer queries are answered accurately in a timely manner and customer orders are dispatched and invoiced within SLA
    Manage selling prices of spare parts and accessories offered, providing competitively priced parts in order to achieve the Company's financial targets
    Work with dealers to identify and share best practice in part ordering practices, promotions, and pricing.
    Engage in direct contact with dealers and distributors to develop opportunities to increase parts sales and improve our dealer's ability to support the end user
    Strong knowledge in measuring, monitoring, and coaching against KPI metrics, whilst using data to convert into actionable workforce plans
    Maintain and improve operations by monitoring system performance, identifying and resolving problems, preparing, and completing action plans, completing system audits and analyses, managing system and process improvement, and quality assurance programs
    Oversee the investigation and resolution of customer complaints with relevant departments
    Manage the relationship with delivery companies to provide customers with competitive delivery options
    Collaborate with Warehouse teams to improve efficiency of process and improve the customer service we provide
    Develop resources to train dealer staff in using our systemsSkills and Experience required to be considered for this Parts Order Manager position:

    Strong analytical skills with a passion for interpreting data and sharing insights
    Demonstrated people leadership, management and development skills
    Prior experience in a management customer services/sales environment advantageous
    Committed to delivering exceptional service and understanding the needs and expectations of our dealers, distributors, and end users
    Exceptional organisational skills, with an ability to work well under pressure whilst managing multiple projects and activities
    Proficiency with ERP systems (ideally SAP), Power BI, and Microsoft Office (particularly Excel)
    Familiarity with CRM systems, ideally Salesforce
    Educated to Degree level or equivalent desirableGreat Benefits to working for this company include:

    A nine-day working fortnight (every other Friday off work)
    30 days holiday inclusive of Bank Holidays
    Company pension scheme (6% employer contribution)
    Life assurance scheme
    Company sick pay scheme
    On-site golf course and football pitch
    Employee Assistance Programme
    Long service awards
    Perks at work (discounted cinema tickets etc.)
    Learning, development & future progression opportunities.

    If you feel like you meet the above criteria & would like to be considered for this Parts Order Manager position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.

    #officejobs
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