- Respond to basic customer incidents and service requests passed across by the Global Service Desk and resolve general user faults within agreed SLAs.
- Troubleshoot and undertake fault diagnosis on all assigned network, hardware and infrastructure incidents and successfully resolve within the agreed timescales.
- Provide timely updates to the ESP Global Service Desk so that progress against each individual incident can be updated as required.
- Escalate any issues relating to incident resolution, such as the need for support from a more experienced Engineer, in a timely manner to ensure that customer SLAs can still be met.
- Carry out regular "floor-walking" and pro-active line of sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.
- This role is working rotational schedule: Mon to Sun - 4 on 4 off to 1530 / 1530 to On Call with allowance (+ Shift Allowance £2700) What will you bring to ESP?
- At least 2 years' experience in an IT support role
- Good knowledge of current Microsoft Windows Desktop software
- Understanding of network protocols, server hardware and configurations
- 5 years UK working history which can be referenced for airside clearance checks.
- Full UK driving license.
- Good verbal and written communication skills
- Self-motivated with a willingness to learn and adapt to any new change or situation. Physical Requirements:
- Able to lift or push 20-40 kilograms of equipment if needed.
- Able to stand or kneel for extended periods of time.
- Able to use mechanical tools. If you are....
- Shift allowance
- Pension
- Life Insurance
- Perkbox discounts
- Commuter Program Who are we:
-
Airport Engineer
1 week ago
ESP Global Services Stansted Mountfitchet, United Kingdom GBP09th May, 2024 · A career in Aviation End user support · About the Job: · As the Airport Engineer in Stansted Airport, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, an ...
-
Rostering Administrator
5 days ago
Ryanair Stansted, United Kingdom**Rostering Administrator - STN** · Are you an organised and detail-oriented individual with a knack for coordinating schedules and optimizing workforce efficiency? If so, we have the perfect opportunity for you Our company is seeking a dedicated Rostering Administrator at Stanst ...
-
Technical Helpdesk Coordinator
3 days ago
MAG Stansted Airport, United Kingdom**Technical Helpdesk Coordinator**: · **Date**:19-Apr-2023 · **Location**: London Stansted Airport, GB · **Company**:MAG · **Technical Helpdesk Coordinator** · - Engineering · - London Stansted Airport · - Permanent · - 20 hours per week - Nights only · - Band 6 - £15, 079 rising ...
-
Rostering Administrator
1 day ago
AES Stansted, United Kingdom**Rostering Administrator - STN** · Are you an organised and detail-oriented individual with a knack for coordinating schedules and optimizing workforce efficiency? If so, we have the perfect opportunity for you Our company is seeking a dedicated Rostering Administrator at Stanst ...
-
Stores Operative
1 week ago
MAG Stansted Airport, United Kingdom**Stores Operative**: · **Date**:14-Feb-2023 · **Location**: London Stansted Airport, GB · **Company**:MAG · - Stores Operative · - Reporting to the Inventory Manager · - Engineering Operations · - London Stansted Airport · - Permanent · - £30,159 rising to £33,431 after a succes ...
-
Fire Fighter, London Stansted Airport 1
3 days ago
MAG Stansted Airport, United Kingdom**Fire Fighter, London Stansted Airport 1**: · **Date**:19-Apr-2023 · **Location**: London Stansted Airport, GB · **Company**:MAG · - Fire Fighter - London Stansted Airport · - 40 hour per week, permanent shift-based role · - Must be a Civil Aviation Authority (CAA) Fire Service ...
-
Engineering Recruiter
1 week ago
Ryanair Stansted, United Kingdom**Engineering Recruiter** · A new exciting opportunity has arisen within the Talent Acquisition Team at Ryanair, Europe's favourite airline. As a result of our continued expansion, we are looking to hire an Engineering Recruiter who will sit within the Engineering Recruitment tea ...
-
Digital Document Clerk
3 days ago
Gamit Ltd Stansted, United KingdomROAM Analyst (Aircraft Records Clerk / Digital Document Clerk) - This role is a full-time position. · Gamit is an SME-sized Aviation company based near Stansted Airport and we are seeking a team player to join our aviation company to work within our ROAM Analyst team. · You will ...
-
Digital Document Clerk
2 days ago
Gamit Ltd Stansted, United KingdomROAM Analyst (Aircraft Records Clerk / Digital Document Clerk) - This role is a full-time position. · Gamit is an SME-sized Aviation company based near Stansted Airport and we are seeking a team player to join our aviation company to work within our ROAM Analyst team. · You will ...
-
Aircraft Parts Buyer/purchaser
5 days ago
Gamit Ltd Stansted, United Kingdom**Reports To**:Materials and Logistics Manager. · **Job Overview**: · Gamit is an SME-sized Aviation company based near Stansted Airport. A new vacancy for a sales/purchasing professional has come up in our busy materials department. The role is to assist and support the material ...
-
Digital Document Clerk
5 days ago
Gamit Ltd Stansted, United KingdomROAM Analyst (Aircraft Records Clerk / Digital Document Clerk) - This role is a full-time position. · Gamit is an SME-sized Aviation company based near Stansted Airport and we are seeking a team player to join our aviation company to work within our ROAM Analyst team. · You will ...
-
Aircraft Parts Buyer/purchaser
4 days ago
Gamit Ltd Stansted, United Kingdom**Reports To**:Materials and Logistics Manager. · **Job Overview**: · Gamit is an SME-sized Aviation company based near Stansted Airport. A new vacancy for a sales/purchasing professional has come up in our busy materials department. The role is to assist and support the material ...
-
Administrator - Stn Airport
1 week ago
Ryanair Stansted, United Kingdom Full timeRyanair, Europe's largest airline group, is hiring an Administrator to join our HR team. As an Administrator, you will be responsible for managing the day-to-day administrative tasks of the Engineering HR department. The Ryanair Group is known for its fleet of over 500 aircraft, ...
-
Stn Line Stores Officer
1 day ago
Ryanair Stansted, United KingdomAES (Aircraft Engineering Services Ltd) are currently recruiting a Line Stores Officer to join our highly skilled team at Stansted Airport on a 4x4 Shift · **Responsibilities for the role of Stores Officer will include**: · - Processing, picking and packing orders in a timely man ...
-
Graduate Maintenance Planner
1 week ago
Ryanair Stansted, United KingdomThe successful **Graduate Maintenance Planner** will be a self-motivated individual who is able to demonstrate a flexible working attitude in a fast-changing environment. With a fleet of 500 aircraft, including the introduction of the Boeing "Gamechanger", Ryanair offer exception ...
-
Materials Administrator
1 week ago
Gamit Ltd Stansted, United Kingdom**Reports To**: Materials Manager · **Responsibilities and Duties**: · - Holiday cover for reception duties. · - Invoice processing. · - Respond to customer sales enquiries allocated to you (RFQ's) within 36 hours or as soon as reasonably possible. · - Expedite open orders purcha ...
-
Dev Ops/software Product Owner
1 week ago
Gamit Ltd Stansted, United Kingdom**Product Owner/DevOps**: · Are you an experienced software developer and analyst looking to advance your career with a lead role? We are looking for our next team member to fill a key role within our organization supporting our current Software as a Service platform. · **Job Ove ...
-
Appearance Standards Checker- Stn
1 week ago
Ryanair Stansted, United KingdomWe are currently recruiting for an Aircraft Appearance Coordinator to be based at Stansted Airport in our Hangar Facilities. · Ryanair is officially the Number 1 International Airline and operates more than 2000 flights per day from 87 Bases across Europe and North Africa with 18 ...
-
Senior Repair Executive
16 hours ago
Gamit Ltd Stansted, United Kingdom**Responsibilities and Duties**: · - Responsible for repair management from raising repair orders, and quote reviews, to return of parts from repair in the agreed TAT** **and within budget. · - Overseeing major component repair / overhaul contracts to ensure projects are tracked ...
-
Aircraft Painter
5 days ago
AirX Jet Support UK Stansted, United Kingdom**ABOUT AIRX JET SUPPORT** · AirX Jet Support Limited is a UK registered EASA Part-145 MRO maintaining the fleet of our parent company AirX. We are well versed in the maintenance requirement for aircraft owners and operators. Our approach to all maintenance tasks is underpinned b ...
Airport Engineer - Stansted Mountfitchet, United Kingdom - ESP Global Services
1 week ago
Description
29th April, 2024
A career in Aviation End user support
About the Job:
As the Airport Engineer in Stansted Airport, you will be responsible for dealing with technical issues escalated from the helpdesk function and working with end user to troubleshoot hardware, software, and connectivity problems along with supporting the business on project-based requirements and IMACS.
To provide support on Client operating platform, this position is responsible for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices, video conferencing, network/remote access. This position works collaboratively with the Service Desk for end user break/fix and other support functions.
What will you do? Or A typical day at ESP:
Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end user environments we should connect and explore.
What we will offer:
Personal & Professional Development
Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and compliment with recommended learning journeys via our L&D system, that cater to helping you reach career goals or objectives — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.
Salary:
We offer a competitive range based upon suitability or experience.
Benefits:
ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that's manages over 1,000 tickets a day for more than 200 customers.
Our ability to deliver customer-centric, targeted, and tailored IT support solutions is a natural fit for the complex needs of the fast-paced and evolving aviation industry. We developed technology-based solutions to address the high emphasis on meeting extremely short service levels spread across large campus areas with strict security controls. Supporting equipment for airports and airlines in many locations worldwide, has led to an IT support approach that applies equally to any global business with multiple international locations, wide campuses, and demanding security requirements. Plus, our spares, repairs, and logistics service enables us to deliver intelligent end-to-end IT hardware lifecycle management anywhere in the world.
We are global community of exceptional people passionately working together with one shared vision. We uphold the highest standards of ethics, compliance, and security. We are fully ITIL-aligned and ISO-accredited for Environment, Information Security, Business Continuity, IT Service Management, and Occupational Health and Safety, and have privacy built by design into all our systems.
Our vision and ethos have stood the test of time and we aim to exceed expectation and delight customers every time and our values are integral to the way we work together.
