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    Complaint Handler - Bradford, United Kingdom - Juice Personnel

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    Description
    Home Jobs Insurance Complaints Handler
    ~ Hours:
    Hybrid working, Monday, Wednesday and Thursday in the office (BD5) and Tuesday and Friday working from home.

    Our Client in Bradford, West Yorkshire are a rapidly expanding distributor of equestrian insurance and looking to strengthen its team, it's a perfect time to join the company, make your mark and be part of its success.

    Conduct, culture and putting the customer at the heart of their business has resulted in the company's rapid growth so if you are passionate about helping people, have an eye for detail, and a team player then this role is perfect for you.

    They are passionate about helping people, turning around a dissatisfied customer to create good outcomes.

    They are looking for someone who is passionate, a multitasker who can advise and guide customers over the telephone, via email, webchat or on occasion face-to-face (when at equestrian events).

    Include managing and resolving insurance related complaints. This involves investigating complaints, analysing data and customer feedback, and ensuring customer satisfaction under FCA regulation.

    Complaint Management and Complaint Investigations skills
    ~ Analytical Skills for analysing data and feedback
    ~ Experience in a customer service role is essential
    ~ Staff Discounts on products
    ~ Access to Free Legal Helpline
    ~ Modern office space with excellent transport links
    ~ Free on-site parking
    ~ Discounted Gym Membership
    ~ Hybrid office and home working
    ~25Days annual leave plus bank holidays
    ~ Extra day holiday after 2 years' service
    ~ Employee assistance programme
    ~ Free eye tests
    ~ CPD - Training and qualifications in insurance if interested

    Our services to candidates are completely free of charge. We offer CV writing, career advice, interview preparation (and more), and we don't charge you a penny
    What we do ask is that you're honest with both parties.

    Our in-depth market knowledge is second to none, and our links with local businesses cover the whole of West Yorkshire, giving us access to hundreds of available opportunities.

    We will fully manage your application and can offer advice, guidance, or a friendly chat should you need us to
    If in doubt – pick up the phone.

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