-
Team Leader
1 day ago
Cinnamon Care Exeter, United Kingdom Full timeTeam Leader · £16.67 per hour plus company benefits · Full-time role - Day and Night shifts available · A Top 20 Care Home Group 2024 · Watermeadow Grange in Topsham, Exeter is a beautiful care home providing 86 spacious ensuite bedrooms including a community dedicated to the car ...
-
Team Leader
1 day ago
Libraries Unlimited Exeter, United KingdomTeam Leader x 2 posts (Job ref: EXC050) · **Salary**: £16,294.14 per annum (£22,329 FTE / £11.57 per hour) · Hours: 27 hours per week · Location: Exeter Library · Closing date: 9am on Tuesday 5th December 2023 · Interview date: Wednesday 13th December 2023 · Join Our Team at Exet ...
-
Team Leader
1 week ago
Cencora Exeter, United Kingdom- What you will be doing · - Did you know that Alliance Healthcare delivers to over 17,000 pharmacies, doctors, hospitals and health centres twice a day from across the UK? · Are you an enthusiastic and motivated team worker looking for the next step or a change in your career? A ...
-
Team Leader
1 week ago
Echoes Childcare Exeter, United KingdomEchoes Winslade are recruiting for a Team Leader in Otters caring for 2-3 year olds · If you are looking for that next step in your career and believe you have these qualities then why not apply · - You lead by example in providing high quality childcare. · - You have a strong un ...
-
Team Leader
5 days ago
InFocus Charity Exeter, United Kingdom**Salary**: £27,656.91 pro rata (actual salary £23,670.32) · **Hours**: 37 hours per week on a 3-week rolling rota. · **Location**: Exeter · **Closing Date**: 03/03/2023 · **About the role**: · We are recruiting a team leader to support and empower our fabulous young people, in p ...
-
Clinical Team Leader
5 days ago
Devon Partnership NHS Trust Exeter, United Kingdom**We are searching for a motivated and innovative Clinical Team Leader (Registered Nurse - Mental Health) for The Junipers Psychiatric Intensive Care Unit.** · **We are searching for motivated and innovative qualified professionals across all our adult inpatient services in Devon ...
-
Warehouse Team Leader
6 days ago
Alliance Healthcare Exeter, United Kingdom**About The Role**: · Did you know that Alliance Healthcare delivers to over 17,000 pharmacies, doctors, hospitals and health centres twice a day from across the UK? · Are you an enthusiastic and motivated team worker looking for the next step or a change in your career? Are you ...
-
Infrastructure Team Leader
1 week ago
Develop Exeter, United Kingdom Full timeInfrastructure Team Leader · Exeter - Devon - Hybrid · £40,000-£50,000 · The Role · The Infrastructure Team is a small team of engineers with high levels of experience, competence and capabilities. This team is responsible for the design, support and delivery of high level and ...
-
Hotel Team Leader
22 hours ago
Pineapple Townhouse Exeter, United Kingdom**The Bendene Townhouse, Exeter** · **Position**: · **Team leader, Pineapple Town House** · - The Hotel Team leader GSA reports to the Town House Manager · - The Hotel Team leader GSA is a resourceful and efficient multiskilled team member, accountable for the successful performa ...
-
Clinical Team Leader
5 days ago
Devon Partnership NHS Trust Exeter, United Kingdom**We are searching for a motivated and innovative Clinical Team Leader (Registered Nurse - Mental Health) for Delderfield Ward at the Cedars in Exeter.** · **We are searching for motivated and innovative qualified professionals across all our adult inpatient services in Devon. Jo ...
-
Administration Team Leader
1 week ago
JMC RECRUITMENT SOLUTIONS Exeter, United KingdomDo you have strong administration leadership skills and looking for a change? Our friendly team here at JMC Aviation are seeking an Administration Team Leader to join us in Exeter (by the Airport). · **What's on offer**: · - Competitive basic salary up to £30k per annum with OTE ...
-
Factory Team Leader
1 week ago
Gp trading Exeter, United KingdomJob Role: Factory Team Leader · Location: Exeter, EX2 · **Salary**: £26,000 - £28,000 DOE (to include 12% shift allowance) · Contract Type: Permanent · Hours: Monday to Friday, 6am - 2pm · We are currently recruiting for an Experienced Metal Shop Team Leader to join manufacturing ...
-
Clinical Team Leader
6 days ago
Devon Partnership NHS Trust Exeter, United KingdomAre you someone looking for a career in one of the UK's most respected mental health and learning disability trusts? · Would you like to lead a team who are committed to making a positive difference to peoples lives, to enable them to enjoy a better future? · We are looking for a ...
-
Reablement Team Leader
5 days ago
Devon County Council Exeter, United KingdomJob Purpose To provide a short term Reablement service to individuals with the aim of promoting and sustaining their independence in the community by directly managing a team of Support Workers. The objectives are to support people, who need help because of age, disability or per ...
-
Supervisor/team Leader
1 day ago
iBounce/ iPlay Exeter, United KingdomImmediate Start · We are looking for an enthusiastic, hardworking individual to join our team as a Supervisor. · Must have previous experience in leading a team and fully flexible to work evenings, weekends and summer holidays. · The job role will include ensuring all policies an ...
-
Repairs Team Leader
1 day ago
Pinnacle Group Speke, United Kingdom**Repairs Team Leader **(3381)****: · **Overview**: · **Ref**: · 3381 · **Salary**: · £28,000 - £28,000/annum · **Location**: · - United Kingdom - England - North West England - Merseyside - Speke · **Contract Type**: · Permanent · **Posted**: · 19 January 2024 · **Closing date** ...
-
Operations Team Leader
1 week ago
Open Awards Speke, United Kingdom**Job Vacancy** · **Information Pack** · **Operations Team Leader** · **Thank you for your interest in working at Open Awards. This pack should give you** · **Awards.** · **In this pack, you will find**: · **Our Values** · **Information about Open Awards** · **How to Apply** · ** ...
-
Business Support Team Leader
1 week ago
Torbay and South Devon NHS Foundation Trust Exeter, United Kingdom**CFHD - Business Support Team Leader** · We have an exciting opportunity for a Business Support Team Leader to join our friendly team working within Children and Family Health Devon, managing business support staff across sites in Exeter and Tiverton. ...
-
Business Support Team Leader
1 week ago
Torbay and South Devon NHS Foundation Trust Exeter, United KingdomCFHD - Business Support Team Leader · We have an exciting opportunity for a Business Support Team Leader to join our friendly team working within Children and Family Health Devon, managing business support staff across sites in Exeter and Tiverton. · The role will cover the whole ...
-
Ifa Administration Team Leader
1 day ago
MB Fitzgerald Exeter, United KingdomAre you an experienced IFA Administrator looking to take the next step in your career? · Mbf are working with a successful Financial Planning organisation in Exeter who are seeking to recruit an IFA Administration Team Leader/Supervisor. The business is well established and have ...
Customer Care Team Leader - Exeter, Devon, United Kingdom - Gold Group
Description
Job Title:
Customer Care Team Leader
Location:
Exeter Salary:
£29,000 This is an exciting opportunity to join a fast-paced environment, based in Exeter for a world leading full fibre broadband provider As the Customer Care Team Leader, your primary responsibility will be to maintain the company's responsiveness to customer needs while striving to surpass their expectations. This entails cultivating positive relationships with both individual and business clients. Additionally, you'll collaborate with the Customer Service Manager (CSM) to enhance team skills, onboard new hires, refine departmental processes, and manage operations in the absence of the CSM.
The Role:
So, what will you be doing as a Customer Care Team Leader? Ensuring customer contact is dealt with in line with the Customer Success Team KPI's, such as answering telephone calls and emails within expected time constraints
Take charge of dealing with customers' questions and complaints from start to finish.
Support our company's vision and speak up for customers.
Talk to customers to improve our services and meet their needs.
Use different ways to talk to customers and make them happy.
Give customers great service while working efficiently.
Work with other teams to fix any problems with installations.
Train and help our team members grow, with help from the CSM.
Help new team members get started.
Work with the CSM to make our processes better and update our systems.
Coach team members regularly to help them improve.
Represent our team in meetings when needed.
Handle problems and make customers happy if the CSM isn't around.
Hire new team members for customer care.
Manage when team members are away and help them do better.
Teach new team members what they need to know.
Support team members to improve how they work and fix any issues. What are we looking for in our next Customer Care Team Leader? Prior experience as a Team Leader/supervisor
Thrives on collaborating with others
Can juggle multiple tasks and adapt priorities easily
Pays close attention to detail in communication
Excels in both written and verbal communication
Previous experience in a customer care team is a plus (bonus if in telecoms)
Benefits:
Life Assurance
Income Protection
Salary Sacrifice Pension
30 days holiday plus statutory bank holidays
Enhanced Sick Leave
Enhanced Family Leave How to Apply: Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in Exeter.
Services advertised by Gold Group are those of an Agency and/or an Employment Business.We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website #J-18808-Ljbffr