- Manages the customer relation by being IDEMIA's primary point of contact for the customer
- Seeks proactively customer satisfaction by soliciting customer feedback and searching for continuous improvement and new opportunities
- Makes sure the customer perform their obligations in order to allow IDEMIA to perform the work
- Leads and supports IDEMIAs program team (technical project team, purchasing, legal, supply, etc.) in order to achieve the program objectives
- Provides vision of key success factors and direction to all internal and external stakeholders, including key partners and key suppliers
- Ensures compliance with customer requirements
- Organizes and plans the work according to Program Management System process (DRIVE)
- Performs the tollgates reviews
- Monitors the KPIs of the Program
- Takes care of risk management
- Identifes issues or risks in collaboration with the technical project managers
- Makes sure mitigation plans are defined, identifies issues requiring escalation or help from the management
- Manages the Program Profit and Loss, gross margin, revenue and invoicing forecasts
- Manages contracts management
- Reinforce and ensures adherence to contract terms and conditions
- Leads autonomously programs of small complexity (small complexity: total contract value under 1M euros, known customers, existing products)
- Leads programs of medium complexity (medium complexity: TCV under 5M of Euros, new customers or highly demanding customer, high level of customization) with support or coaching from another Program Manager
- Proven experience in program management, leading complex initiatives from inception to completion in a dynamic environment.
- Strong understanding of project management methodologies, tools, and techniques, with a track record of driving successful project outcomes.
- Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
- Experience working in public sector is a plus.
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Program Management 1 - Winnersh, United Kingdom - Idemia
Description
Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography, we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose
Within IDEMIA Public Security Business Line, we are currently looking for a Program Manager to successfully lead the management, execution, and performance of a customer program within our Public Security's Justice and Public Safety department. The customer is a UK Governmental Institution.
IDEMIA Public Security's Justice and Public Safety business line applies over 50 years of biometric expertise to empower global law enforcement. With a dedicated team of almost 600 experts, we develop cutting-edge technologies—facial recognition, fingerprint matching, and investigative analytics—tailored for the unique needs of law enforcement agencies worldwide. Trusted by 85+ public customers, our solutions handle millions of records, and foster efficient policing with tools like livescan and mobile fingerprint devices. Prioritizing fairness and accuracy, we collaborate closely with customers to create a safer, more secure world. IDEMIA: your partner in preventing offenses, solving crimes, and protecting communities.
Key Missions
Profile & Other Information
To succeed in this position, you will need the following skills and experience:
