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    Associate Manager - United Kingdom - OLYMPUS EUROPA SE & CO. KG

    OLYMPUS EUROPA SE & CO. KG
    OLYMPUS EUROPA SE & CO. KG United Kingdom

    1 week ago

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    Description
    Complaint Evaluator Associate Manager
    KeyMed (Medical & Industrial Equipment) Ltd. (Collaborate with Olympus leadership teams to ensure that the service delivered is consistent and in accordance with response expectations across quality, compliance, and international regulations and standards such as FDA (21 CFR Complaint handling and (21 CFR 803.BPO teams daily performance monitoring, escalation handling, and first operational point of contact for assigned territory.

    Weekly monitoring, summarize performance call-out of agent KPI`s to ensure agent training, quality, to ensure that Data Surveillance Americas team are efficient and effective.

    Conducting BPO agents and management focus groups to understand pain points, opportunities as well as promote best practices.
    Assisting Global Triage team in the successful identification and resolution of quality issues associated with complaints.

    Supporting audits for outsourced processes (remote or onsite audits) and support with the overall Quality Assurance BPO program and any related initiatives.

    BA/BS in Business, communications, or scientific discipline. Equivalent years of experience in the business operation field and or medical device.

    Minimum of 3-4 years of experience in leading customer service and/or complaint intake processes for a midsize to large scale global medical device manufacturer.

    Proficient understanding of medical device customer relationship management, including domestic and international medical device regulations which include complaint handling, and regulatory inspections.

    International travel (mainly to Hungary) will be required (around 30 %) - it's on average a bit more than 1 week per month.

    Generous annual leave entitlement
    Comprehensive company pension scheme
    Private medical cover
    Subsidised gym membership
    Hybrid Working

    The Corporate Division is responsible for centralized functions that include Finance and Controlling, HR, IT, Quality Management and Supply Chain Management.

    Moreover, it is an important project initiator and leader within the international network.

    The Corporate Division is responsible for centralized functions that include Finance and Controlling, HR, IT, Quality Management and Supply Chain Management.

    Moreover, it is an important project initiator and leader within the international network.

    You will be required to provide evidence of your eligibility to work and reside in the UK, in accordance with the requirements of Section 15 of the Immigration, Asylum and Nationality Act 2006.

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