- Processing of all orders in accordance with standard work, ensuring 100% accuracy in Agresso
- Ensuring that all records are updated as and when additions/amendments/terminations are received
- Processing of information to ensure 100% regulatory compliance
- Use of Zendesk to manage customer queries
- Escalation of technical and system (myLDR or Agresso) queries via defined internal SDP process
- Support the wider office team in task processing as and when required, particularly during other team member absence. This will include but is not limited to logistics and credit control assistance
- Feedback to manager any trends or anomalies that cause concern
- You will be based in our Kidlington office and part of a team of 8 persons. You will report to the UK site manager.
- Globally, you will be part of the EMEA Customer Service team, including offices in France and Sweden.
- GCSE/A Levels as a minimum
- 3 years of previous experience in a customer-facing role.
- Experience of working cross-functionally
- Experience with multiple IT platforms including Microsoft
- Excellent customer service skills
- Strong oral and written communication skills
- Effective decision-making skills coupled with the ability to problem-solve
- Results driven
- Ability to work in a team and alone
- Attention to detail
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Customer Support Representative - Kidlington, United Kingdom - Fluke Health Solutions
3 weeks ago
Description
Responsibilities
:Your team:
Experience
Personal Skills