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Peterlee

    Senior Systems Support Specialist - Peterlee, United Kingdom - County Durham & Darlington NHS Foundation Trust

    County Durham & Darlington NHS Foundation Trust
    County Durham & Darlington NHS Foundation Trust Peterlee, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    Are you a proactive and technically savvy individual lookingto contribute to the smooth operation of Clinical IT systems? If so Health Informatics atCounty Durham and Darlington NHS Foundation Trust may have the perfect role foryou We are seeking a dedicated Senior Systems SupportSpercialist (Clinical Applications) to join our ever evolving Systems team.

    As a Senior Systems Support Specialist for clinicalapplciations, you will play a vital role in providing technical administarion, configuration/developmentand support for one or more of the Trust's Clinical IT systems.

    The post offered offers great potential for personal andcareer development and enable you to enhance you knowledge of healthcare and clinicalIT Systems.

    We are able to offerflexible/hybrid working with the ability to based a one of several sites acrossCounty Durham, including at locations in Darlington, Annfield Plain andPeterlee.

    Any experierence of Oracle Health / CernerMillenium or a similar EPR would be beneficial to this role

    Main duties of the job

    Working closely with our IT teams and end-users, you willensure the reliable operation, configuration/development and support of one or more clinical systems, contributing to the deliveryof high-quality patient care.

    You will need to be customer focused, pro-active, possessstrong communication skills, confident IT skills and have a strong work ethic.You will have the opportunity to work with a diverse team, committed to workingtogether in developing and supporting our clinical services.

    The successful candidate will meetthe criteria published within the Job Description and Personal specificationand you will ideally have demonstrable experience within a system supportenvironment , with a drive for continued professional development.

    About us

    If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

    You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

    We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

    We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

    From April we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

    Full Job Descriptions can be found in the adverts supporting documents

    Job description

    Job responsibilities

    The post holder will report directly to a Systems Administrator/Managerand work in close association with the team of Senior Systems Support Specialistsand Systems Support Administrators.

    You will be supporting, administering , developing andconfiguring clinical IT systems, reviewing requests and incidents and supportingend users on the systems you are assigned to support.

    Duties will include:

    Developing and maintaining policies and procedural systemdocumentation

    Provision of proactive user technical support, identifying,analysing, recording and resolving users issues and offering appropriate helpand guidance

    Administering and enhancing systems and operations whenidentified

    Monitoring the systems using error logs and statistics asrequired and take corrective actions

    Updating and configuring systems in an accurate and timelyfashion

    Maintaining systemsoftware and when required, system hardware

    For further information please refer to the jobdescription where further details can be found.

    Person Specification

    Qualifications

    Essential

  • Degree in computer science , IT or related discipline
  • and/or
  • Substantial experience in a technical support environment with evidence of continued professional development.
  • Experience of maintaining and supporting computer systems and applications

    • Desirable

  • ITIL Foundation Certificate in IT Service Management
  • Customer Service Qualifications or training
  • Training and experience of data analysis

    • Experience

    Essential

  • Experience in a technical or IT role
  • Experience with computer systems and software to allow configuration changes to be managed through thorough controlled procedures and testing.
  • Experience of dealing with systematic and process issues, analysing complex data to report back to both technical and non-technical staff root cause.
  • Customer Service Experience or experience in a customer facing role delivering resolutions to customer issues

    • Desirable

  • Experience of healthcare environments
  • Proven experience in the development of computer based solutions
  • Systems development environments

    • Special Skills & Knowledge

    Essential

  • Demonstrable skills in the use of software and software development tools.
  • In-depth experience of working in an IT or software support roll.
  • Knowledge of data analysis techniques and tools.
  • Ability to analyse data from different sources and correlate discrepancies and outputs
  • Ability to work effectively as part of a team and also under own initiative.
  • Planning, prioritisation and organisational skills to deal with a broad range of complex on-going activities.
  • Ability to analyse, interpret and communicate complex technical information to staff at all levels, both specialists and non-specialists in writing, over the telephone and at meetings.

    • Desirable

  • Understanding of the application of modern IT solutions.
  • Skills in Structured Query Language(s) SQL or similar
  • Understanding of clinical processes
  • Ability to manage small projects and technical implementations.
  • Experience of healthcare environments
  • Proven experience in the development of computer based solutions
  • Experience of working within systems development environments

    • Special Requirements

    Essential

  • Able to travel across Trust sites to meet the requirements of the post
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