- Fielding first line queries in the payroll query management system, calls and email queries from employees on the salaried payroll
- Logging and answering or assigning queries to be resolved in line with departmental SLAs
- Monitoring and chasing outstanding queries on a daily basis
- Delivers a high-quality payroll customer service experience, working with the wider payroll team to create a seamless service for all staff raising a query with payroll
- Supporting the payroll service manager with ad hoc duties in key times of the payroll process
- Collaborate with internal teams to share information and best practice, helping to identify any trends with the queries to help the processing team identify the root cause of issues
- A passion and demonstrable skill for first class, professional customer service
- Excellent written and verbal communication
- Attention to detail, with a high level of accuracy
- IT proficient (including Excel and Outlook); confident in handling and working with data
- Ability to organise and prioritise a workload to meet deadlines
- Flexible and adaptable approach, enabling full support to the team
- Awareness of data privacy and securely handling of employee data
- Ability to develop and maintain good working relationships within the team and internal stakeholders
- Ability to work on own initiative or as part of a team
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Payroll Service Co-Ordinator - Surrey, United Kingdom - ISS
Description
Job Description
In this role, you will be the first line of support for all employee payroll queries, ensuring they are logged, monitored, and resolved efficiently.
Your focus will be on delivering outstanding payroll customer service to our ISS staff, ensuring that all queries raised in the payroll management system are addressed promptly and accurately, in line with departmental service level agreements.
As the Payroll Service Coordinator, you will be responsible for providing timely and accurate responses to payroll-related inquiries, maintaining high standards of customer service, and contributing to the overall efficiency and effectiveness of the payroll function.
Your ability to manage and resolve issues swiftly and accurately will be essential in supporting our employees and ensuring their payroll needs are met.
If you are detail-oriented, proactive, and committed to providing excellent service, we invite you to apply for this pivotal role in our payroll team. Join us and help ensure our staff receive the best possible support with their payroll queries, enhancing their overall experience with ISS.
Key Responsibilities
Professional and Personal Competencies/Qualifications
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
