- Type: commercial
- Firm: Commercial
- Salary: £36 - 38,000
- Location: Manchester
- Supporting the Payroll Teams with Payroll queries through to resolution.
- Investigating application related queries raised by internal and external customers and resolving issues in line with SLAs.
- Managing any issues / incidents through to successful resolution and completing RCA with recommendations for improvement.
- Championing the voice of the customer by raising bugs and new features
- Helping customers understand how best to use their Software (HCM) to support their business needs.
- Updating internal and external customers on bug fixes and new features to create a great client experience.
- Understanding and providing support to clients on applications and processes.
- Working closely with the Tech, Product Development and IT teams to investigate and resolve issues.
- Providing consultation to clients to understand requirements and deliver professional service bespoke work.
- Sharing knowledge and expertise with onshore and offshore colleagues, striving for a consistent client experience.
- Keeping up to date with technology trends, product enhancements, industry developments and Payroll legislation.
- Training and advising team members, colleagues, and clients by sharing technical knowledge and expertise.
- Working collaboratively with Tech Support in Kochi to complete work accurately and on time.
- Providing UAT for new releases.
- Inputting into feature design meetings with product management.
- Acting as a subject matter expert, where required, for feature design or bug fixes.
- This role would be ideal for someone with experience in IT support and/or IT service desk with great customer service skills
- You have strong IT skills and a keen interest fixing problems
- You're an analytical thinker with an innovative approach to problem solving.
- You can work to deadlines with appropriate prioritisation.
- You can take ownership of decision making when required.
- You're comfortable working with others, building effective working relationships with clients and colleagues.
- You have excellent communication skills both written and verbal.
- You embrace change as technology, products and services evolve.
-
Junior Support Consultant
1 week ago
1TECH STAFFING LIMITED Manchester, United Kingdom Full timeJunior Support Consultant · Location: Manchester (Hybrid) · Salary: Up to £40,000 · Are you passionate about SAP software support and eager to work with cutting-edge technologies? We are seeking an Junior Support Consultant to join our dynamic team in Manchester. · Responsibiliti ...
-
Customer Support Consultant
1 week ago
Destination Sport Manchester, United Kingdom**Customer Support Consultant - Fixed Contract (9 Months)** · Based in our Manchester office with some option for homeworking · Despite being a new company, our team has a wealth of knowledge, with over 80 years of combined experience and an outstanding reputation in the sports t ...
-
Product Support Consultant
4 days ago
Rullion Manchester, United Kingdom Full timeAddress customer inquiries via phone, chat, and email. · Resolve customer-reported issues and advocate for their needs. · Consult with customers to optimise business operations on the SaaS platform. · Provide valuable feedback to influence product direction. · Rullion celebrates ...
-
Dynamics CRM Support Consultant
5 days ago
Nigel Frank International Limited Manchester, United KingdomDynamics CRM Support Consultant - GBP30,000 · 493930_ · Dynamics CRM Support Consultant · - 30,000 · An industry leading consultancy who are looking for a CRM Support Consultant. Our client are looking to expand their team due to a recent growth in up and coming projects. · You ...
-
D365 ERP Support Consultant
5 days ago
Blue Pelican Greater Manchester, United KingdomJob Title: Dynamics 365 ERP Support Consultant · We're working with a leading Microsoft Gold Partner who specialise in charities and the not for profit sector. The company are currently around 100 employees strong but have plans to grow by 20-30% this year. · They are currently h ...
-
Sage 200 Support Consultant
6 days ago
Anderson Frank Manchester, United KingdomThis home-based position has plenty of potential for someone to move into software implementation, project management, development or account management and you will work with Sage 200 on-premise and in the cloud as well as NetSuite ERP. · **They would like someone with a couple ...
-
Lead Oracle Cloud ERP Support Consultant
1 week ago
SOM-3 RECRUITMENT LIMITED Manchester, United Kingdom**Role**:Lead Oracle Cloud ERP Support Consultant · **Salary**:£100k · **Location**:Manchester/ London/ Cheltenham (100% office based) · **Security clearance is required for this position however you are not required to currently hold any clearance.** · **Responsibility** · - Man ...
-
Consultant Support
3 days ago
WSP Global Inc. Manchester, United KingdomIn today's world it's important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world. · To find out more about our Land services business click on the following link: · WSP is one of the UK's largest suppli ...
-
Product Support Consultant
5 hours ago
Zenoti Manchester, United KingdomJob Description · Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee man ...
-
Agresso Support Consultant
1 week ago
Acuro Associates Ltd Manchester, United Kingdom Full timeThis is a great opportunity for an Agresso Support Consultant or Analyst to join a small team who provide remote Agresso support to external customers. Are you looking for the next step in your career and would you like to work for a leading Unit4 partner, then read on. · Role in ...
-
Product Support Consultant
3 days ago
Zenoti Manchester, United KingdomZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory ...
-
Business Support Consultant
2 weeks ago
Allied Healthcare Manchester, United KingdomDynamics NAV/D365 Business Central Support Consultant, £45,000 · Pearson Carter is currently working with one of the most reputable Microsoft Dynamics NAV/D365 Business Central partner based in the UK. They are looking for someone who has experience with Dynamics D365 Business C ...
-
Product Support Consultant
6 days ago
Heston Wind Manchester, United Kingdom3 days ago Be among the first 25 applicants · Address customer inquiries via phone, chat, and email. · Resolve customer-reported issues and advocate for their needs. Consult with customers to optimise business operations on the SaaS platform. Provide valuable feedback to influe ...
-
Product Support Consultant
6 days ago
Zenoti Manchester, United KingdomJob Description Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee mana ...
-
Consultant Service Support
7 hours ago
Manchester University NHS Foundation Trust Manchester, United KingdomWe are seeking to appoint a committed Consultant Cardiothoracic Histopathologist to join our experienced and highly motivated team at the Wythenshawe site (although as our service develops and reconfigures, there may be a requirement to work across our other sites). Wythenshawe i ...
-
Product Support Consultant
6 days ago
Zenoti Manchester, United KingdomZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory ...
-
Product Support Consultant
1 week ago
Zenoti Manchester, United KingdomZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory ...
-
Consultant Service Support
6 days ago
Manchester University NHS Foundation Trust Manchester, United KingdomThe Specialist Medicine Directorate is looking to appoint an enthusiastic, highly motivated and dynamic Consultant in Cardiology to join our team at North Manchester General Hospital and become integrated into the Managed Single Service for Cardiology across Manchester Foundation ...
-
Consultant Service Support
7 hours ago
Manchester University NHS Foundation Trust Manchester, United KingdomThis a new substantive post within paediatric BMTU · It is an expansion post and brought about by increased clinical work in the Transplant department including stem cell gene therapy programmes, CAR-T work, and increased allogeneic transplant activity. There is significant supp ...
-
Online Support Consultant
6 days ago
Page Personnel Sales Manchester, United KingdomManchester Temporary £27,000 - £28,000 per year Hybrid working · ~ Permanent Contract at the end of it · Rent Support Officer - Manchester - Property and HousingA leading housing provider in the North West · Rent Support Officer - Manchester - Property and Housing · -Use our ...
HR & Payroll 2nd Line Help Desk Support Consultant - Manchester, United Kingdom - THE CHARALLE GROUP
Description
HR & Payroll 2nd Line Help Desk Support Consultant
HR & Payroll 2nd Line Help Desk Spport Consultant
Our client has an exciting opportunity for an enthusiastic and highly motivated individual to join our Payroll team at as a Payroll & HR Support Consultant. We are looking for someone who has previous experience in Payroll or HR – Maybe you are someone who has a keen in interest in fixing problems and providing a great customer service, interested to try something a bit different by working closely with our customers to support their Payroll & HR system related queries.
Your role will be to provide 2nd line software support to internal teams and clients with application related queries and issues, with a focus on the Payroll Software. This role helps improve the product by raising bugs and new functionality requirements, as well as testing new releases. You will be a subject matter expert on our applications and focused on service delivery to provide a great client experience.
This is a great opportunity for you to join a supportive, exciting, and growing business. We love to reward our people for their hard work – We offer a flexible benefits package, a comprehensive programme of learning and development, and a great work/life balance. If you're looking for your next career move and would like to work for a company where you will be provided with great training, supportive management, and a strong progression path we would love to hear from you
Key responsibilities include:
Skills and experience
PLEASE CONTACT SHARON DEACON FOR MORE INFORMATION
