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    Manager automotive - United Kingdom - CHORLEY GROUP

    CHORLEY GROUP
    CHORLEY GROUP United Kingdom

    2 weeks ago

    Default job background
    Description
    We are looking for a motivated, enthusiastic Aftersales Manager to join our multi-franchise dealership in Chorley.

    Joining our team as an Aftersales Manager, you will oversee our established aftersales departments whilst managing a team of technicians, service and parts advisors, and an outbound call center.

    Managing performance and development of all staff

    • Continually monitoring the performance of the aftersales department and driving any changes needed to grow and improve performance
    • Responsibility for ensuring customers receive an excellent customer experience when visiting the aftersales team, and ensuring any customer concerns are dealt with efficiently and professionally
    • Ensuring all Company processes and procedures are adhered to, and implementing any additional processes needed to ensure the aftersales department is running legally and compliantly and in line with Company standards
    • Buying into our Company values and ensuring those values are integrated within the aftersales department
    • As our ideal candidate, you must be able to demonstrate proven experience as an automotive Aftersales Manager within a franchised dealership. A 'hands on' management style with helping to drive the team and business forward
    • Benefits Health and life benefitsHolidays that increase with length of service and your birthday off workCycle to work schemeStaff discounts
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