Jobs

    Service Desk Analyst - Worksop, United Kingdom - Fresh Perspective Resourcing

    Fresh Perspective Resourcing
    Fresh Perspective Resourcing Worksop, United Kingdom

    3 days ago

    Default job background
    Permanent, Full time
    Description
    Are you an experienced Service Desk Analyst looking for your next challenge?

    Do you have a knack for swiftly resolving IT challenges and delivering top-notch support?

    Armed with a passion for troubleshooting & a commitment to providing seamless user experiences?

    Then do we have the Service Desk Analyst role for you

    Tackling technology roadblocks with a huge amount of enthusiasm and credibility...

    Especially if you love a bit of banter and having a laugh at work

    Read on to find out more...

    As a Service Desk Analyst your responsibilities will include:


    • Ensuring all assignments are responded to and resolved within defined SLAs
    • Taking ownership of user incidents, tracking and following up through to completion
    • Providing support to Windows 10/11 endpoint, Microsoft Teams & SharePoint Online
    • Assisting with Active Directory and Azure Active Directory queries
    • Providing excellent customer service to the business, in-person and via phone & email
    • Supporting Intune endpoint user and device management
    We are looking for a Service Desk Analyst who has the following skills and experiences:


    • Experience working on an IT Service Desk environment is preferred
    • Ideally have at least 2 years' experience with technical troubleshooting
    • Full UK Driving Licence & own transport to travel between company sites
    • Excellent verbal & written communication skills along with amazing customer service skills
    • Experience of working within a manufacturing environment would be beneficial
    • Highly engaged with a willingness to learn with a positive and professional manner
    In return, the successful Service Desk Analyst will receive a salary of £24,500 - £29,500 per annum, plus excellent company benefits and perks including:

    * 25 Days hols + Bank hols

    * 5% pension employer cont. 3% Employee


    • Life insurance - 4Salary
    • Employee Assistance Programme (EAP)
    • Hybrid working available once your probation period is complete
    To apply for this Service Desk Analyst role, please send you CV over today
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