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Liverpool

    Outbound Account Executive - Liverpool, United Kingdom - Bosch

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    Full time
    Description

    Job Description

  • Working as part of the Outbound Team for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activities
  • Interact with the customer across all channels (inbound/outbound calls and emails)
  • Providing a first-class experience for customers each and every time
  • Acting as a trusted advisor in answering questions and solving problems
  • Advising customers on the best services available, using product knowledge to showcase the best solutions
  • Up sell additional products as needs arise
  • Building rapport with customers
  • Providing a value-add service that enhances the customer experience and builds our brands and service reputation
  • Capture, maintain and ensure quality of customer data
  • Identify and highlight any service-related issues, incidents or trends
  • Highlighting and escalating issues as necessary
  • Delivering and maintaining both individual and team targets
  • Qualifications

  • Ideally at least 12 months experience within an outbound and/or account management role
  • Self-driven and hungry mentality, driven to offer great service through your strong work ethic
  • Experience of working autonomously
  • Professional approach, experience with business customers
  • A passion for delivering first class customer service
  • Excellent communication skills both written and verbal
  • Good social and interpersonal skills, a team player
  • Excellent problem-solving skills; solution focused
  • Quality focused with attention to detail
  • Empathetic, a warm, helpful, and positive approach
  • High degree of resilience, perseverance, focus and commitment
  • Unflappable, resilient and able to juggle tasks and bounce back quickly
  • IT Savvy with good MS Office (Word and Excel) and keyboard skills
  • The commitment to work towards individual targets and KPIs
  • Willingness to travel to ad-hoc customer fairs and training events
  • Flexibility in hours of work/shift pattern
  • Comfortable within fast changing and developing environment
  • Additional Information

    Your future job location offers you: Flexible work time options, benefits and services, employee discounts, room for creativity, hybrid of home- based and city centre office based working location.

    Operational Hours:

  • Monday to Friday: -

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