- Working as part of the Outbound Team for the campaign, undertaking proactive customer contact in all aspects of sales, campaign promotions and activities
- Interact with the customer across all channels (inbound/outbound calls and emails)
- Providing a first-class experience for customers each and every time
- Acting as a trusted advisor in answering questions and solving problems
- Advising customers on the best services available, using product knowledge to showcase the best solutions
- Up sell additional products as needs arise
- Building rapport with customers
- Providing a value-add service that enhances the customer experience and builds our brands and service reputation
- Capture, maintain and ensure quality of customer data
- Identify and highlight any service-related issues, incidents or trends
- Highlighting and escalating issues as necessary
- Delivering and maintaining both individual and team targets
- Ideally at least 12 months experience within an outbound and/or account management role
- Self-driven and hungry mentality, driven to offer great service through your strong work ethic
- Experience of working autonomously
- Professional approach, experience with business customers
- A passion for delivering first class customer service
- Excellent communication skills both written and verbal
- Good social and interpersonal skills, a team player
- Excellent problem-solving skills; solution focused
- Quality focused with attention to detail
- Empathetic, a warm, helpful, and positive approach
- High degree of resilience, perseverance, focus and commitment
- Unflappable, resilient and able to juggle tasks and bounce back quickly
- IT Savvy with good MS Office (Word and Excel) and keyboard skills
- The commitment to work towards individual targets and KPIs
- Willingness to travel to ad-hoc customer fairs and training events
- Flexibility in hours of work/shift pattern
- Comfortable within fast changing and developing environment
- Monday to Friday: -
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Outbound Account Executive - Liverpool, United Kingdom - Bosch
Description
Job Description
Qualifications
Additional Information
Your future job location offers you: Flexible work time options, benefits and services, employee discounts, room for creativity, hybrid of home- based and city centre office based working location.
Operational Hours: