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IT Incident/event Manager
3 weeks ago
NonStop Consulting Ltd London, United KingdomWe are looking to speak to **IT Incident/Event Managers** in relation to a high-profile assignment with the UK Government · This is a Hybrid role, with a very attractive rate and an extensible contract. What's better than some security during these challenging times? · Furthermor ...
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IT Incident Manager
3 weeks ago
N P Associates London, United KingdomIT Incident Manager - Financial / Banking · Ideal candidates have experience in the Financial / Banking domain and come from a Technical background. The IT Incident Manager will be responsible for the use of incident and problem management processes as well as establishing report ...
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Incident Management Lead
4 weeks ago
Ministry of Justice London, United KingdomSalary · - The national salary range is £39,868 - £43,535, London salary range is £45,824 - £50,039. Your salary will be dependent on your base location · Number of jobs available · - 1 · Detail of reserve list · - 12 Months · Region · - National · City/Town · - National · Buildi ...
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Incident Manager
1 week ago
Computappoint London, United Kingdom contractContract · Duration: 6 -12 Months · Hybrid Model: 3 days in London Office - 2 days remote · A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as e ...
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Incident Manager/ Cisco Incident Manager
3 weeks ago
Randstad Technologies London, United Kingdom FreelanceIncident Manager/ Cisco Incident Manager · 6 Month Contract roleRate- £20- £22 per hour · Remote Working · One of the leading Multinational companies in the UK is seeking an 'Incident Manager ' to join their team on a 6 Month Contract. As an Incident Manager you will be collabor ...
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Incident Manager
3 weeks ago
Sterlings london, United KingdomIncident Manager – Financial Services · A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. · The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service providers to desig ...
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IT Incident Manager
1 week ago
Marex London, United Kingdom RemoteMarex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. · The Group provides comprehensive breadth and depth of coverage across four core servi ...
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Major Incident Manager
3 weeks ago
Colt Data Centre Services UK Limited Shoreditch, United Kingdom**MISSION** · The mission for the Major Incident Manager (MIM) is to ensure consistent lifecycle management of all major incidents (P1-P2) to restore normal service as quickly as possible, minimise the impact to business and customer services and ensure fast communicationsreach b ...
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IT Incident Manager
1 week ago
Harrington Starr London, United KingdomIT Incident Manager - London - £70,000 - £80,000 · Apply fast, check the full description by scrolling below to find out the full requirements for this role. · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an ...
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Incident Manager
3 weeks ago
Computappoint london, United KingdomJob DescriptionContract · Duration: 6 -12 Months · Hybrid Model: 3 days in London Office - 2 days remote · A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management process ...
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IT Incident Manager
2 weeks ago
Marex Spectron London, United KingdomMarex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. · The Group provides comprehensive breadth and depth of coverage across four core serv ...
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Incident Manager
3 days ago
Sterlings London, United KingdomJob Description Incident Manager – Financial Services · A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. · The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service ...
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IT Incident Manager
1 week ago
Harrington Starr London, United Kingdom £70,000 - £80,000Job Description IT Incident Manager - London - £70,000 - £80,000 · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. · They are looking for ...
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IT Incident Manager
3 weeks ago
Valcon London, United KingdomJob Description · What we do · Valcon is an acronym for Value Consulting as value is the central focus in everything we do. · Valcon is a north-western European consulting, technology and data company based in the Netherlands, Denmark, UK, Sweden, Germany and Croatia. Our miss ...
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IT Incident Manager
2 weeks ago
Harrington Starr Camden Area, United KingdomIT Incident Manager - London - £70,000 - £80,000 · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. · They are looking for a new addition to ...
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Major Incident Manager
1 week ago
Jobs for Humanity London, United Kingdom Full timeJob Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10%Are you ready to unleash your full potential? We're looking for people who are pa ...
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Head of Incident Management
3 weeks ago
Xpertise Recruitment london, United KingdomRole: Head of Incident Management & Service Operations · Location: West London – hybrid · Salary: £110,000 – 125,000 + car allowance + bonus + benefits · We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operat ...
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IT Incident Manager
2 weeks ago
Harrington Starr London Area, United KingdomIT Incident Manager - London - £70,000 - £80,000 · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. · They are looking for a new addition to ...
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Incident Response Manager
3 weeks ago
UK Civil Service London, United KingdomJob summary · The Incident Response Team (IRT) is responsible for DCMS�s crisis response planning and preparation. We work on a varied and exciting range of issues across the department and Whitehall. · We form the nucleus of the Departmental Operations Centre, which means we eng ...
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Business Continuity and Incident Management Risk
3 weeks ago
Bloomberg London, United KingdomThe energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just li ...
Incident Manager - London, United Kingdom - HCLTech
Description
HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally.
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Incident Manager
Mandatory Skills - Jira, APM and Automation tools knowledge.
Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide:
o Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application.
o Including proficient, and experienced management of critical/major incidents in a tier 1 payments service.
o Support for DevOps technical input and triage, for instance log reviews, incident tracing to identify issues, and call the right support teams when the issue cannot be directly resolved.
o Work with IT teams, to identify solutions and support excellent service quality in the non-functional area, with an aim to have first class resilience, reliability and stability of the service.
o Review / assess monitoring and alerting implementations, with the tribe SMEs, to ensure the operational state of the service is visible at all times.
o Build, review and improve service level reporting and quality metrics (through incident metrics/reviews).
o Work with the tribes to coordinate and lead Service Recovery activities where required.
o Partner with tribe leads/service owners and development teams to ensure that solutions adhere to non-functional standards, ensuring reliability, resilience and scalability.
o Conduct and lead post incident reviews, work with teams to ensure problem records are logged, tracked and resolved in a timely manner (including root cause analysis & resolution).
o Build / review /improve service dashboards that show the current status of the whole Marco Polo production environment, and be able to report on recent performance.
o Build ability to understand and evaluate ongoing impacts of releases to ensure no downward trends in reliability and performance.
o Work with tribes, giving support for build/improvement of end to end business flow synthetic monitoring/automated regression tests to allow early visibility of production problems.
o Working with Atlassian Jira Service Management/Opsgenie/StatusPage to enhance and improve ticket handling, alerting automation and dashboards to provide MI.
