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Incident Manager
4 weeks ago
eFinancialCareers London, United KingdomAs an Incident and Problem Manager, you will work as a part of the global team to coordinate responses to ensure timely resolution for service and security incidents, coordinate and manage business disruptions, conduct problem and root cause sessions followinghigh impacting incid ...
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Incident Manager
3 weeks ago
eFinancialCareers London, United Kingdom FreelanceAs an Incident and Problem Manager, you will work as a part of the global team to coordinate responses to ensure timely resolution for service and security incidents, coordinate and manage business disruptions, conduct problem and root cause sessions followinghigh impacting incid ...
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Incident Management Specialist
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Aveva London, United KingdomAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. · We're the first software busin ...
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IT Incident Manager
14 hours ago
Marex London, United Kingdom RemoteMarex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. · The Group provides comprehensive breadth and depth of coverage across four core servi ...
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Incident Response Manager
3 weeks ago
NonStop Consulting Ltd London, United Kingdom**Responsibilities** · - Manage and co-ordinate cyber security incidents for clients working closely with the team lead. · - Digital forensics of relevant incident data (disk, volatile memory, network packets, log files). · - Provide an up to date view of the cyber threat, and ad ...
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IT Incident/event Manager
1 week ago
NonStop Consulting Ltd London, United KingdomWe are looking to speak to **IT Incident/Event Managers** in relation to a high-profile assignment with the UK Government · This is a Hybrid role, with a very attractive rate and an extensible contract. What's better than some security during these challenging times? · Furthermor ...
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IT Incident Manager
2 weeks ago
N P Associates London, United KingdomIT Incident Manager - Financial / Banking · Ideal candidates have experience in the Financial / Banking domain and come from a Technical background. The IT Incident Manager will be responsible for the use of incident and problem management processes as well as establishing report ...
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Incident Management Lead
3 weeks ago
Ministry of Justice London, United KingdomSalary · - The national salary range is £39,868 - £43,535, London salary range is £45,824 - £50,039. Your salary will be dependent on your base location · Number of jobs available · - 1 · Detail of reserve list · - 12 Months · Region · - National · City/Town · - National · Buildi ...
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Incident Manager
3 weeks ago
Computappoint London, United Kingdom ContractContract Duration: 6-12 months · Hybrid Model: 3 days in London Office - 2 days remote · A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as ...
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Incident Manager
5 days ago
Computappoint London, United Kingdom contractContract · Duration: 6 -12 Months · Hybrid Model: 3 days in London Office - 2 days remote · A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as e ...
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Incident Manager/ Cisco Incident Manager
2 weeks ago
Randstad Technologies London, United Kingdom FreelanceIncident Manager/ Cisco Incident Manager · 6 Month Contract roleRate- £20- £22 per hour · Remote Working · One of the leading Multinational companies in the UK is seeking an 'Incident Manager ' to join their team on a 6 Month Contract. As an Incident Manager you will be collabor ...
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Major Incident Manager
2 weeks ago
Colt Data Centre Services UK Limited Shoreditch, United Kingdom**MISSION** · The mission for the Major Incident Manager (MIM) is to ensure consistent lifecycle management of all major incidents (P1-P2) to restore normal service as quickly as possible, minimise the impact to business and customer services and ensure fast communicationsreach b ...
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IT Incident Manager
1 day ago
Harrington Starr London, United Kingdom £70,000 - £80,000Job Description IT Incident Manager - London - £70,000 - £80,000 · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. · They are looking for ...
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IT Incident Manager
2 days ago
Harrington Starr London, United KingdomIT Incident Manager - London - £70,000 - £80,000 · Apply fast, check the full description by scrolling below to find out the full requirements for this role. · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an ...
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Incident Manager
2 weeks ago
Computappoint london, United KingdomJob DescriptionContract · Duration: 6 -12 Months · Hybrid Model: 3 days in London Office - 2 days remote · A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management process ...
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IT Incident Manager
2 weeks ago
Valcon London, United KingdomJob Description · What we do · Valcon is an acronym for Value Consulting as value is the central focus in everything we do. · Valcon is a north-western European consulting, technology and data company based in the Netherlands, Denmark, UK, Sweden, Germany and Croatia. Our miss ...
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IT Incident Manager
1 week ago
Marex Spectron London, United KingdomMarex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. · The Group provides comprehensive breadth and depth of coverage across four core serv ...
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Incident Manager
3 weeks ago
Computappoint Camden Area, United KingdomContractnDuration: · 6 -12 MonthsnHybrid Model: · 3 days in London Office - 2 days remote · A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as e ...
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IT Incident Manager
1 week ago
Harrington Starr Camden Area, United KingdomIT Incident Manager - London - £70,000 - £80,000 · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. · They are looking for a new addition to ...
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Incident & Problem Manager
3 weeks ago
Incite Insight Canary Wharf, United Kingdom**Incident and Problem Manager** · **Job Overview · **This is a multi-faceted role, located within the core processes area of the Service Management team. · The role is responsible for the oversight and management of both the incident and Problem Management processes and directly ...
Incident Manager - London, United Kingdom - HCLTech
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Description
HCL Technologies is a $13 bn Technology Services company that takes tremendous pride in helping Customers through their Digital Transformation Journey. Our Sharp focus on Mode 1-2-3 strategy has helped us become the fastest large Tech services company globally.
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.Incident Manager
Mandatory Skills - Jira, APM and Automation tools knowledge.
Working very closely with the InternalIT, Infrastructure and tribe DevOps teams to provide:
o Incident ticket management, escalations and stakeholder communications during an incident: primarily to support the Marco Polo production application.
o Including proficient, and experienced management of critical/major incidents in a tier 1 payments service.
o Support for DevOps technical input and triage, for instance log reviews, incident tracing to identify issues, and call the right support teams when the issue cannot be directly resolved.
o Work with IT teams, to identify solutions and support excellent service quality in the non-functional area, with an aim to have first class resilience, reliability and stability of the service.
o Review / assess monitoring and alerting implementations, with the tribe SMEs, to ensure the operational state of the service is visible at all times.
o Build, review and improve service level reporting and quality metrics (through incident metrics/reviews).
o Work with the tribes to coordinate and lead Service Recovery activities where required.
o Partner with tribe leads/service owners and development teams to ensure that solutions adhere to non-functional standards, ensuring reliability, resilience and scalability.
o Conduct and lead post incident reviews, work with teams to ensure problem records are logged, tracked and resolved in a timely manner (including root cause analysis & resolution).
o Build / review /improve service dashboards that show the current status of the whole Marco Polo production environment, and be able to report on recent performance.
o Build ability to understand and evaluate ongoing impacts of releases to ensure no downward trends in reliability and performance.
o Work with tribes, giving support for build/improvement of end to end business flow synthetic monitoring/automated regression tests to allow early visibility of production problems.
o Working with Atlassian Jira Service Management/Opsgenie/StatusPage to enhance and improve ticket handling, alerting automation and dashboards to provide MI.