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    IT Incident Manager - London, United Kingdom - Marex Spectron

    Marex Spectron
    Marex Spectron London, United Kingdom

    2 weeks ago

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    Description

    Marex - Join Our IT Incident Manager Team

    Marex is a well-established global financial services platform, offering vital liquidity, market access, and infrastructure services to clients in energy, commodities, and financial markets. We have a strong presence in major commodity markets, serving a diverse array of clients including commodity producers, consumers, traders, banks, hedge funds, and asset managers. With over 1,800 employees across Europe, Asia, and America, Marex is a leader in the industry with a rich history dating back almost a century.

    About the Role:

    • Own, manage, and integrate Incident and Problem Management processes within Technology
    • Provide detailed updates to internal stakeholders
    • Conduct Post Major Incident Reviews for continuous improvement
    • Coordinate Major Incident responses across Technology
    • Drive Continuous Service Improvement for Major Incident Management
    • Manage the Incident and Problem Management processes and documentation
    • Track and oversee Problem Records
    • Monitor incident resolution and analyze trends
    • Prioritize incident impact and Problem records accurately
    • Ensure compliance with IT policies and standards
    • Offer monthly reporting on Incident and Problem Management

    What We're Looking For:


    • A team player with excellent communication skills

    • Resilient in a fast-paced environment

    • Strong problem-solving and analytical skills

    • Experience with ITSM tools

    Desired Qualifications:


    • ITIL 4 Foundation certification minimum

    • ITIL framework understanding

    • Excellent written and verbal communication skills

    • Atlassian - Jira Service Management experience

    If you are ready to advance your career and are interested in joining a dynamic team, we encourage you to apply.

    Marex is dedicated to fostering an inclusive workplace and ensuring a fair recruitment process for all candidates. We accommodate reasonable adjustments to provide equal opportunities. We value diversity and welcome applications from individuals returning to the workforce. Additionally, transparency and integrity are core to our hiring process. If you require any specific accommodations or have special requests, please mention them in your application.

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