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Incident Management Lead
4 weeks ago
Ministry of Justice London, United KingdomSalary · - The national salary range is £39,868 - £43,535, London salary range is £45,824 - £50,039. Your salary will be dependent on your base location · Number of jobs available · - 1 · Detail of reserve list · - 12 Months · Region · - National · City/Town · - National · Buildi ...
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IT Incident/event Manager
2 weeks ago
NonStop Consulting Ltd London, United KingdomWe are looking to speak to **IT Incident/Event Managers** in relation to a high-profile assignment with the UK Government · This is a Hybrid role, with a very attractive rate and an extensible contract. What's better than some security during these challenging times? · Furthermor ...
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IT Incident Manager
1 week ago
Marex London, United Kingdom RemoteMarex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. · The Group provides comprehensive breadth and depth of coverage across four core servi ...
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Major Incident Manager
3 weeks ago
Colt Data Centre Services UK Limited Shoreditch, United Kingdom**MISSION** · The mission for the Major Incident Manager (MIM) is to ensure consistent lifecycle management of all major incidents (P1-P2) to restore normal service as quickly as possible, minimise the impact to business and customer services and ensure fast communicationsreach b ...
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Incident Manager
1 week ago
Computappoint London, United Kingdom contractContract · Duration: 6 -12 Months · Hybrid Model: 3 days in London Office - 2 days remote · A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as e ...
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Incident Manager
3 weeks ago
Sterlings london, United KingdomIncident Manager – Financial Services · A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. · The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service providers to desig ...
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Incident Manager/ Cisco Incident Manager
3 weeks ago
Randstad Technologies London, United Kingdom FreelanceIncident Manager/ Cisco Incident Manager · 6 Month Contract roleRate- £20- £22 per hour · Remote Working · One of the leading Multinational companies in the UK is seeking an 'Incident Manager ' to join their team on a 6 Month Contract. As an Incident Manager you will be collabor ...
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Incident Manager
3 weeks ago
Computappoint london, United KingdomJob DescriptionContract · Duration: 6 -12 Months · Hybrid Model: 3 days in London Office - 2 days remote · A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management process ...
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IT Incident Manager
1 week ago
Harrington Starr London, United KingdomIT Incident Manager - London - £70,000 - £80,000 · Apply fast, check the full description by scrolling below to find out the full requirements for this role. · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an ...
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IT Incident Manager
3 weeks ago
Valcon London, United KingdomJob Description · What we do · Valcon is an acronym for Value Consulting as value is the central focus in everything we do. · Valcon is a north-western European consulting, technology and data company based in the Netherlands, Denmark, UK, Sweden, Germany and Croatia. Our miss ...
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IT Incident Manager
2 weeks ago
Marex Spectron London, United KingdomMarex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. · The Group provides comprehensive breadth and depth of coverage across four core serv ...
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Incident Manager
2 days ago
Sterlings London, United KingdomJob Description Incident Manager – Financial Services · A leading Financial Services Company is currently seeking an Incident Manager to join their EMEA technology team. · The Incident Manager will work alongside the ITSM Service Manager, technology teams and 3rd party service ...
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IT Incident Manager
1 week ago
Harrington Starr London, United Kingdom £70,000 - £80,000Job Description IT Incident Manager - London - £70,000 - £80,000 · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. · They are looking for ...
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IT Incident Manager
2 weeks ago
Harrington Starr Camden Area, United KingdomIT Incident Manager - London - £70,000 - £80,000 · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. · They are looking for a new addition to ...
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Major Incident Manager
1 week ago
Jobs for Humanity London, United Kingdom Full timeJob Description · Position Type : · Full time Type Of Hire : · Experienced (relevant combo of work and education) Education Desired : · Bachelor of Commerce/Business Travel Percentage : · 5 - 10%Are you ready to unleash your full potential? We're looking for people who are pa ...
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Head of Incident Management
3 weeks ago
Xpertise Recruitment london, United KingdomRole: Head of Incident Management & Service Operations · Location: West London – hybrid · Salary: £110,000 – 125,000 + car allowance + bonus + benefits · We have a great opportunity with one of our FTSE100 clients looking for a Head of Head of Incident Management & Service Operat ...
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Incident Response Manager
3 weeks ago
UK Civil Service London, United KingdomJob summary · The Incident Response Team (IRT) is responsible for DCMS�s crisis response planning and preparation. We work on a varied and exciting range of issues across the department and Whitehall. · We form the nucleus of the Departmental Operations Centre, which means we eng ...
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IT Incident Manager
2 weeks ago
Harrington Starr London Area, United KingdomIT Incident Manager - London - £70,000 - £80,000 · Harrington Starr have just partnered with a leading International Brokerage who have an exciting new opportunity for an Application Support Analyst to join their Finance Support function. · They are looking for a new addition to ...
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Business Continuity and Incident Management Risk
3 weeks ago
Bloomberg London, United KingdomThe energy of a newsroom, the pace of a trading floor, the buzz of a recent tech breakthrough; we work hard, and we work fast - while keeping up the quality and accuracy we're known for. It's what keeps us inventing and reinventing, all the time. Our culture is wide open, just li ...
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Incident Management Specialist
2 days ago
Procode United KingdomJob Description Title: Technology Operations Centre (TOC) Analyst - Incident and Problem Management · Department: IT · Location: Chandlers Ford / WFH · Salary: £52,223 to £58, % Bonus · Hours: 6am to 10pm – (Shift 1pm to 10 pm) · Our Technology Operations Centres operatio ...
IT Incident Manager - London, United Kingdom - N P Associates
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Description
IT Incident Manager - Financial / BankingIdeal candidates have experience in the Financial / Banking domain and come from a Technical background. The IT Incident Manager will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively
identify and manage service trends and risks and recommend interventions before problems impact service levels.
In the role you will collaborate with various teams, to manage the Incident and problem lifecycle, enhancing overall IT service management capabilities.
You should possess excellent communication and team working skills and have confidence working on your own initiative. You will need be organised, self-motivated, punctual, and flexible in their work style.Experience in working in financial services environment would be an advantage but not essential.
Responsibilities:
Own, manage and embed the Incident and Problem Management processes within Technology
Deliver clear, detailed, and accurate written and verbal updates to key internal stake holders.
Run Post Major Incident Reviews to identify what went well and what didn't. Document areas to continually improve.
Support the coordination of Manger Incident responses across Technology.
Maintain and manage the Incident Management process, continually improving and updating the existing documentation.
Driving a Continuous Service Improvement approach to Major Incident Management across the organisation as evidenced by Major Incident KPI's.
Coordination and oversight of the Problem Management process and review meetings
Tracking and management of open Problem Records in conjunction with stakeholders,
Ensuring our colleagues produce clearly written Post Incident reporting within agreed SLAs and driving Problem Management as required through Jira Service Management.
Proactively monitoring incident resolution, analysing, and highlighting trends and root causes to IT Management, Service Assurance teams and/or relevant support teamsAccountable for the correct Prioritisation of incident impact and Problem records
Follow the established incident management procedures and best practices and ensure compliance with IT policies and standards.
Provide monthly reporting on Incident and Problem Management.
Competencies:
A collaborative team player, approachable, self-efficient and influences a positive work environment
Demonstrates curiosity
Resilient in a challenging, fast-paced environment
Excels at building relationships, networking and influencing others
Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness
Essential Skills and Experience:
Qualified to ITIL 4 foundation as a minimum; in-depth understanding of the ITIL methodology.
Extensive experience of the IT Incident and Problem Management process working within an ITIL framework.
Excellent verbal and written communication skills
Ability to explain complex issues to wide ranging audience.
Ability to work under pressure and to remain calm in times of crisis
Excellent problem solving, analytical and critical thinking
Hands-on experience of using ITSM tools
Highly Desirable:
Atlassian - Jira Service Management experience
Working in a Financial Services environment