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Financial Accounts Specialist - Washington, Tyne and Wear, United Kingdom - Hogan Lovells
Description
Client Account Specialist page is loaded Client Account SpecialistApply locations Washington DC New York time type Full time posted on Posted 30+ Days Ago job requisition id R246010 Keen to become part of a truly global, collaborative team of professionals? The Client Account Specialist is responsible for complete ownership of the billing and collections cycle for designated portfolios of client matters.
The Client Account Specialist ensures proper and accurate client account set up for billing, collection arrangements, and inventory management of assigned client portfolios.
The CAS also develops strong collaborative relationships with attorneys throughout full cycle of client invoicing and collections and guarantees client services and satisfaction are attained in all areas of position.
Responsible for complete ownership of the billing and collections cycle for designated portfolios of client matters.Establishes, fosters, and maintains professional and collaborative relationships with attorneys, business services personnel, and clients to ensure compliance with both attorney and client specifications; Manages all billing and collections processes from engagement to collections with tact, diplomacy, and effective negotiation skills.
Reviews rates for accuracy, ensures fee arrangement is in line with the client's outside counsel guidelines, monitors fee caps, tier discounts and matter budgets; Collaborates with Client Maintenance Team to update appropriate fields, according to client billing guidelines.
Communicates directly with clients as requested or as established, including following-up on eBilling collections and contacting clients as needed. provides clients with requested information on any special billing and or collection arrangements.Responds to inquiries relating to accruals, billing and payment information; Recommends solutions based on billing trends relating to realization; Prepares ad hoc reports upon request.
Prepares effective monthly billing and collections forecasts for assigned portfolio.Establishes effective back-up support processes (cross-training and knowledge transfer) to ensure seamless support for all portfolio matters; ensures adequate coverage when out of the office; sets out-of-office messages.
Participates in continuous improvement of processes for own portfolio and for the Client Account Specialist group as a whole; Ability to communicate effectively with lawyers, business services employees, and peers.
Strong organizational and management skills and an ability to prioritize and complete simultaneous projects with minimal supervision.Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Basic math skills to perform billing and reporting tasks.
Ability to speak Spanish is a plus.
Talent for delivering client service through teamwork.
Strong organizational skills and ability to manage large amounts of data.
Bachelor's degree in Accounting, Finance or Business discipline preferred.
Minimum three years dedicated specialized billing, collections or account management experience.
Hands-on experience performing complex accounting analysis.
Law Firm or professional services background preferred
Core hours are Monday through Friday, 9:00 a.m. including one hour for lunch with flexibility for additional hours and travel.
With respect to agile working and hybrid schedules, our goal is to embed flexibility across our business by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information or protected Veteran status.
Financial Information Resource Management Specialistlocations Washington DC time type Full time posted on Posted 30+ Days Ago Welcome to a bold new way of working.
Colleagues building new levels of confidence.Therefore, while applying or looking for a job, you may see terms, labels or even screens which are not fully applicable to your individual situation or the local legal framework.
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