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    Loss Adjuster - London, United Kingdom - AXA XL

    AXA XL
    AXA XL London, United Kingdom

    1 week ago

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    Description
    Senior Claims Adjuster - Product Recall - UK &Lloyd's
    At AXA XL we solve today's complex risks to drive tomorrow's innovation. We see our careers with AXA XL as a chance to unleash our potential globally. At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly.

    And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

    This is a rewarding and interesting permanent role, where you will manage our UK & Lloyd's Product Recall claims across multiple jurisdictions.

    You will be responsible for the Product Recall Claims portfolio emanating from business written from the UK ensuring technical and quality service levels are met.

    You will be responsible for driving files to resolution to achieve the best possible outcomes for AXA XL and its clients by resolving and settling claims proactively.

    You will have the responsibility of the Product Recall Claims portfolio emanating from business written from the UK and ensure technical and quality service levels are met.

    You will take control for driving files to resolution focusing on achieving the best possible outcomes for AXA XL and clients by resolving and proactively settling claims.

    You will also need to collaborate with Claims Leadership, Claims Practice, Claims Legal as required.

    Your focus will be on working in close partnership with underwriting counterparts, actuaries, external stakeholders, brokers and clients and collaborating with Claims Leadership, Practice and Legal and supporting the Crisis Management team when needed.

    This role will be based in our London office, however we are excited to be implementing our Smart Working initiative in the coming months offering a hybrid way of working, combining both remote and office working.

    You will be responsible for coverage analysis, investigation, evaluation, reserving and resolution of a book of Product Recall claims in accordance with established guidelines, service standards, and regulations to meet AXA XL technical and quality service levels.


    • Manage a portfolio of claims, including trend identification and reporting, oversight of large losses and problem-solving key issues as well as providing individual claim oversight using a consultative approach, and directly handle highly complex/ large loss files, as appropriate.
    • Manage a strategic relationship with brokers, clients, actuaries, Practice and underwriters relative to the portfolio, including presenting at new business/renewal pitches and client training seminars.
    • Supporting underwriting teams and partners in connection with claim trends, marketing and business development and retention activities.
    • FIC, quality reviews) to ensure robust governance is in place.
    • Work with management, Claims Legal and handler to identify and select appropriate counsel. Pro-actively manage litigation strategy on largest / complex claims and ensure local adherence to litigation management principles.
    • Manage workload and support the claims team as needed.
    • Project manage key initiatives within product line and wider function and execute within agreed timescales.
    • Active participation and accountability for the Quality Review Process for area of responsibility, continually looking for ways to improve. There may be a requirement to undertake ad hoc international travel.
    You will report to the Head of Specialty, Marine, Energy & Aerospace.
    Significant Product Recall claims experience


    • Knowledge of legal entities and global claims handling in different jurisdictions
    • Ability to convey information in a clear, concise way to colleagues, senior management and peers.
    • Acts as a leader and ambassador for AXA XL claims through presenting confidently and effectively at broker and client events and team meetings and supports underwriting teams and partners in connection with claim trends, marketing, and business development/retention activities.
    • Confident using data to inform decision making on portfolio, including reviewing claims dashboard to manage portfolio, reporting trends and analysing problem areas including using data to manage experts.
    • Ability to lead projects within own department as well as participation and contribution to projects supporting global claims strategy.
    AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

    By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

    With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
    Inclusion & Diversity

    AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

    It's about helping one another - and our business - to move forward and succeed.
    Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
    Robust support for Flexible Working Arrangements
    Enhanced family friendly leave benefits
    Named to the Diversity Best Practices Index
    Signatory to the UK Women in Finance Charter
    com/about-us/inclusion-and-diversity . AXA XL is an Equal Opportunity Employer.
    Sustainability
    At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future.

    Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

    Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future.

    We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

    Integrating


    ESG:
    All companies have a role to play in building a more resilient future. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

    AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs.

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