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Customer Analyst - Manchester, United Kingdom - Harnham
Description
CUSTOMER ANALYST £40, ,000 REMOTE An opportunity to develop customer analytics in a rapidly growing team within a well known UK brand.
With a large customer base the opportunity to develop how customers receive the brand is huge and they are growing teams all across the business to make this happen.
THE ROLE As a Customer Analyst, you will lead on insight generation into who the customers are and how to better improve their experience.
More specifically you will have to:
Use SQL to understand and breakdown large sets of data to extract impactful insights on customer lifetime value, customer churn and retention Segment customers through data modelling and deep dive analysis, allowing for targeted marketing and a more personalised customer experience Provide insights to senior stakeholders across the business on who the customers are and how you can engage them Run a series of A/B tests to understand the customer journey and decrease drop off YOUR SKILLS The successful candidate will have the following skills and experience: An expert in SQL and ideally an understanding or willingness to learn Python Good knowledge of customer analytics and KPI's such as CLV, retention and loyalty Confident providing insights to high level senior stakeholders and conveying complex tech terms in digestible jargon THE BENEFITS £40, ,000 annual salary, competitive benefits and flexible working.
HOW TO APPLY Please register your interest by sending your CV to Gerard Matthews via the apply link on this page.
Desired Skills and ExperienceData Analyst, Data Analytics, SAS, Python, R, Data Modelling, Google Analytics, Adobe Analytics, Coremetrics, GA, AA, Clustering, Propensity Modelling, Segmentation, CRM, CRM Analytics, Marketing Analyst, Insight Analyst, Growth Analyst, Customer
