Jobs

    Senior Monitoring Manager - Manchester, United Kingdom - Smart DCC

    Smart DCC
    Smart DCC Manchester, United Kingdom

    1 week ago

    Default job background
    Description
    Hybrid Working Between Manchester and Nottingham sites.
    Competitive Salary plus benefits

    This will also include having responsibility of managing and controlling the migration process including the validation of migration files, real time monitoring of SMETS1 installation migrations, error, and incident management liaising with key stakeholders across DCC and DCC Users.

    Act as the primary contact for DCC Users during migrations (defined as post migration authorisation up to commissioning of installations) and manage escalations from such Users.

    Management of incident logging from DCC Users (and Service Providers who have no direct access to the Service Management System) and the appropriate control of incident resolution and closure.

    Will support the delivery of new services into a live Service Operational function - testing process, design, service, and system changes against expected functionality.

    Will build strong and productive working relations with Service Transition, Core Operations, Customer and Service Management to ensure process alignment is in place and entry and exit criteria is supported.

    Will work closely with the DCC Service Centre and External Support Providers/Third Parties to ensure readiness for new services/enhancements through assisting with UAT (User Acceptance Test), Knowledge Capture and Training, hi-lighting any gaps, risks or issues and support in successful resolution.

    Working as a management lead within technical and/or operational change environments, preferably within Energy or Telecoms industries
    The ability to influence and instil confidence at a Senior level through exercised ownership of incidents.
    Effective stakeholder management, across all levels of an organisation
    Experience and Influence of delivery and/or implementation of complex change projects into multi-stakeholder operational and technical environments
    Assessing risk and making risk-based recommendations and decisions
    Practical working knowledge of ITIL (Information Technology Infrastructure Library) framework and its application
    Practical working knowledge of Programme/Project management methodologies

    Whether it's doing purposeful work, helping us grow or building the career you want – we'll give you the support to do it all.

    Our secure network for smart meters is transforming Britain's energy system and helping the country's fight against climate change:
    we want you to be part of our journey.
    Capita Opportunity Statement
    The parent company, Capita Plc*, are a leading UK provider of technology enabled business services.

    We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

    You'll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors.


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