- Acts as a role model at all times by demonstrating the core values
- Covering the Community Manager responsibilities in his or her absence
- Actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery anticipating and exceeding resident expectations.
- Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues.
- Assists and supports the Community Manager with communications, assessment and development of team members
- Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams
- Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement.
- Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
- Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings.
- Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
- Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate
- Supports with resident event management within the community
- Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions.
- Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities.
- Stays informed about current market and competitor conditions
- Assists with summer community preparations, including move-in and move-out processes.
- Assists the Community Manager to ensure the property meets necessary Health and Safety requirements, monitors incident reporting system and completes compliance activities in line with the Company's policies and procedures.
- Participates where required in an on call roster to provide out of hours emergency support for the community.
- Works with the Community Manager in the preparation of the annual budget and monthly management accounts
- Ideally an experienced Assistant Manager from the student accommodation sector (PBSA) or an Assistant Manager / Supervisor from the BTR sector/ Hotel / Retail sectors. My client may also consider an experienced CSA from a PBSA background who has experience of debt management, has acted in a supervisory capacity and can articulate a clear career path.
- Previous experience supervising or leading a team to deliver excellent customer service.
- Demonstrable ability to coach and mentor team members
- A knowledge and understanding of UK Health and Safety policies preferably with some form of recognised training i.e. IOSH or NEBOSH.
- Excellent customer service skills and significant experience in a customer facing service delivery role.
- Good team player with strong relationship building and influencing skills
- Ability to act autonomously, taking decisions and/or action when required.
- Fluent English verbal and written communication skills
- Excellent organisation skills with the ability to multi task and prioritise
- In the first instance please apply by forwarding your CV
- Please contact Vicky at our Manchester office on
- Ritz recruitment – Employment Agency
-
Assistant Accommodation Manager
2 weeks ago
Ritz Recruitment Manchester, United KingdomVS477/04 · Assistant Accommodation Manager – Student Accommodation · Hours: 40 hours per week · Location: Manchester City Centre · Salary: £30,000 - £32,000 plus 10% performance related bonus · My client is a market leader in the student accommodation sector. Now looking for an e ...
-
Accommodation and Welfare Officer
6 days ago
Britannia English Academy Ltd Manchester, United KingdomThe Student Services and Accommodation Welfare Officer ensures the best option is available for students staying in our accommodation alongside monitoring the wellbeing of all our students. · **Duties** · Accommodation · - To assist the Reception and Operational Managers with see ...
-
Executive Assistant to CEO
2 weeks ago
Housemates Manchester, United KingdomHousemates is a student accommodation marketplace built with Gen Z in mind. We aim to empower students and young people with a fast, smooth and secure booking experience through our platform. · Each year $180 billion is spent in the student housing sector and we believe our marke ...
-
Accommodation Support Workers
1 week ago
4Recruitment Services Manchester, United Kingdom4Recruitment Services are seeking Accommodation Support Workersto provide housing related support for residents and work with customers and agencies to provide longer term housing solutions and ensure that residents receive appropriate support. · The post involves support homeles ...
-
Caretaker
1 week ago
Mezzino Limited Manchester, United Kingdom**Caretaker** · **Overall Purpose**:To provide day-to-day support to the Accommodation Management (student accommodation) by delivering a high standard of caretaking at the two Manchester student accommodation properties. · **Key Duties/Responsibilities** · - Daily cleaning of de ...
-
Student Support Officer
1 week ago
NCG (New College Group) Manchester, United KingdomConnecting the World through English · JOB PURPOSE · ORGANISATIONAL RELATIONSHIP · Part of the Student Support Team, the Student Support Officers are based at the front desk and report directly to the Student Support Manager. The responsibilities below are shared between the Stud ...
-
Caretaker
1 week ago
Mezzino Limited Manchester, United Kingdom**Caretaker** · **Overall Purpose**:To provide day-to-day support to the Accommodation Management (student accommodation) by delivering a high standard of caretaking at the two Manchester student accommodation properties. · **Key Duties/Responsibilities** · - Daily cleaning of de ...
-
English / Mandarin Accommodation Advisor
1 week ago
United Kingdom Education Centre Manchester, United Kingdom**Job Title**: English / Mandarin Accommodation Advisor - Stuliving · **Contract Type**: Full-time Permanent · **Working Hours**: Monday to Friday (09:00- 17:30) · **Location**: Manchester · **Salary**: £25,000 per annum plus uncapped commissions · **Position Overview**: · Accomm ...
-
Housing Support Officer
2 days ago
Reed Talent Solutions Manchester, United KingdomManchester City Council are looking to recruit Private Rented Sector Officers to the PRS Team within the Homelessness Directorate. · **Contract**:Temporary, initially until 31/03/2023 · **Office Location**: Alexandra House, Moss Lane East, M15 5BA · **Hours**: 35 per week, 09:30- ...
-
Accommodation Officer
4 days ago
Global Banking School Manchester, United Kingdom**INTRODUCTION**: · English Path is part of Global Education Group which also includes the largest and fastest growing higher education college in the UK; GBS. English Path is the largest new chain school in the UK with five schools in London (Wembley and Canary Wharf), Mancheste ...
-
Private Rented Sector Officer
2 days ago
Reed Talent Solutions Manchester, United KingdomManchester City Council are looking to recruit Private Rented Sector Officers to the PRS Team within the Homelessness Directorate. · **Contract**:Temporary, initially until 31/03/2023 · **Office Location**: Alexandra House, Moss Lane East, M15 5BA · **Hours**: 35 per week, 09:30- ...
-
Maintenance Caretaker
3 days ago
Sanctuary Manchester, United KingdomLocation: Manchester, North West, GB, M15 6GQ- Department: Student Services- Operation: Sanctuary Students- Closing Date: 11/02/2024- Salary: £21,488 - £22,619 / year- Requisition: 215629Sanctuary Students provide safe and secure accommodation to thousands of students around the ...
-
Maintenance Caretaker
21 hours ago
Sanctuary Manchester, United KingdomLocation: Manchester, North West, GB, M15 6GQ- Department: Student Services- Operation: Sanctuary Students- Closing Date: 12/05/2024- Salary: £23,082 - £24,297 / year- Requisition: 217802Sanctuary Students provide safe and secure accommodation to thousands of students around the ...
-
UKEC Manchester, United KingdomJob Title: Mandarin / English Student Accomodation Assistant (Sales) · Working Hours: Full-time 37.5 hours per week (Mon - Fri 09:00-17:30) · Contract Type: Permanent · **Salary**: £22,000 per annum · **Position Objectives**: · Accommodation Assistant is expected to provide an ac ...
-
Student Experience Facilitator
4 days ago
BSC Education Limited Manchester, United Kingdom**Student Experience Facilitator (college based)** · **Salary between** £20,000- £22,000 (depending on experience) · **Reporting to **Student Experience Facilitator Lead · **Team Management **None · **Suitable for remote working? **No · **Suitable for Core Hours? **No · **Job Loc ...
-
Student Housing Coordinator
1 week ago
EF Language Campuses Manchester, United KingdomEF International Language Campuses is looking for an organized and driven Accommodation Coordinator with great attention to detail to join our team in Brighton, full time. · Role & Responsibilities · As Accommodation Coordinator you will be responsible for coordinating all aspect ...
-
English / Mandarin Accommodation Advisor
1 week ago
UKEC Manchester, United Kingdom**Job Title**: English / Mandarin Accommodation Advisor - Stuliving · **Contract Type**: Full-time Permanent · **Working Hours**: Monday to Friday (09:00- 17:30) · **Location**: Manchester · **Salary**: £25,000 per annum plus uncapped commissions · **Position Overview**: · Accomm ...
-
Community Outreach Worker
1 week ago
Castlefield Recruitment Manchester, United KingdomCastlefield Recruitment are currently recruiting a Community Outreach Caseworker to join an expanding organisation in Manchester. The role is a 3 month FTC position offering either full or part-time work, and will involve delivering a homelessness preventionservice to young peopl ...
-
Accommodation Coordinator
1 week ago
EF Language Campuses Manchester, United KingdomEF International Language Campuses is looking for an organized and driven Accommodation Coordinator with great attention to detail to join our team in Brighton, full time. · Role & Responsibilities · As Accommodation Coordinator you will be responsible for coordinating all aspect ...
-
Property Inspector
6 days ago
Mears Group Manchester, United KingdomAnnual salary: up to £26,000.00 · Property Inspector · - Full-time, Permanent, Up to £26,000 per annum DOE_ · Mears Housing Management are seeking for Property Inspector to support the delivery of a new service designed to enable a vulnerable client group, avoid homelessness and ...
Assistant Accommodation Manager - Manchester, United Kingdom - Ritz Recruitment Limited
Description
VS477/04
Assistant Accommodation Manager – Student Accommodation
Hours: 40 hours per week
Location: Manchester City Centre
Salary: Up to £33,000, plus 10% performance related bonus
My client is a market leader in the student accommodation sector. Now looking for an exceptional Assistant Accommodation Manager to work at their flagship site in the heart of Manchester. You will assist in managing and supporting the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration.
Who we're looking for....
Experience & Skills
