Account Manager - Horley, United Kingdom - Trinity Homecare Group Ltd T/A Trinity Care at Home

Trinity Homecare Group Ltd T/A Trinity Care at Home Horley, United Kingdom

2 weeks ago

Full time Construction / Facilities

Description

Hybrid Working between Horley and Home ( 4 days in office) - £25,000 - £27,000 per annum, dependent on skills and experience. (We are moving to Leatherhead, Surrey towards the end of the year)

Do you seek a dynamic role that constantly presents new challenges?
An enriching position that enables individuals to pursue their desired quality of life?
Empowering individuals to maintain their independence within their homes?

We are expanding our team due to increased demand and are on the lookout for a devoted Account Manager to join us. In this role, you will be facilitating connections among compassionate individuals who are committed to improving the lives of others every single day by matching clients with exceptional care providers.

As an Account Manager, you will play a critical role in successfully matching our Clients and Carers, as well as retaining our existing client base. You will be responsible for nurturing relationships with both the Clients and Carers within a designated geographical area known as the portfolio.

So, if you possess empathy, prioritize customer satisfaction, and are prepared to embark on a truly fulfilling career journey, we are interested in hearing from you.

What do we bring to the table for you?

Our positions come with a range of benefits that genuinely make a difference for you.

Discounts and Perks - Performance-based bonuses tied to achieving key performance indicators (KPIs). Additionally, we offer 25 days of annual leave, and you get your birthday off!

Career Growth - Opportunities for advancement to roles like Senior Account Manager, Senior Team Leader, and various other positions within the Trinity Group. Take charge of your career trajectory.

Learning and Development - Expand your knowledge, skills, and competencies through personalized development plans, one-to-one sessions, and access to diverse learning resources and activities.

Mutual Good - You will receive compensated time to volunteer during work hours. Our collaborative work environment ensures that your efforts are appreciated and recognized.

Volunteering - You will be allotted paid time to volunteer during your working hours. We foster a supportive atmosphere where your contributions are esteemed and acknowledged.

About the position

As a Client Relationship Executive, you will be at the forefront of our efforts to engage clients effectively, ensuring exceptional service delivery and fostering enduring relationships. Your duties will encompass:

Managing a diverse portfolio of clients and caregivers
Pairing caregivers with clients based on their specific requirements and preferences
Providing guidance and assistance to clients throughout the care process
Responding promptly to inquiries from caregivers via incoming calls
Ensuring a seamless transition and efficient service delivery by providing accurate handovers to colleagues
Contributing to continuous improvement initiatives to streamline operations and boost service quality
Being available for call out duties when necessary

Who are we seeking? We are looking for individuals who are;

Compassionate, customer-focused, and thrive in a fast-paced setting
Possess strong interpersonal skills and can connect effectively with individuals from varied backgrounds
Demonstrate a genuine enthusiasm for assisting others and creating a positive impact
Inspirational and deeply committed to working in the field of care
Prior experience in a customer service or client-facing role is advantageous
Excellent organizational capabilities and attention to detail
Flexibility to work occasional weekends and be on-call as required
Proficiency in Microsoft Office, including Excel

Work Schedule

Week one: 8:00 AM - 3:30 PM
Week two: 10:00 AM - 5:30 PM

On-call weekends: Saturday and Sunday, 8:00 AM - 6:00 PM (1 weekend out of every 12)

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