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    Student Experience Officer - Leeds, United Kingdom - Global Banking School

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    Do you believe education can change lives? Student Retention Officer are crucial for GBS to deliver on our commitment to care for our students, helping them to succeed in every way we can.

    You will be the first person they will turn to for help and you will either help them resolve their challenges or signpost them to the relevant services when the issue is more complicated.

    Your key task will be to work under the direction of the Head of Student Retention, and in collaboration with the Student Success Tutors and relevant academic staff to help re-engage students in their studies.

    To work with individual students who have been reported as being dis-engaged to help them return to productive study.

    To work under the direction of the Head of Student Retention and in collaboration with the relevant academics to develop bespoke plans to ensure each student returns to study.

    To assist with the administration of surveys and the collection of results for analysis by the Planning, Information and Delivery department.

    To be flexible in approach to ensure there is an adequate Retention Officer presence for all partnerships at all campuses.


    High level of computer literacy and proficiency in Microsoft Office.


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