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    Information Technology Manager - Sheffield, United Kingdom - Adria Solutions Ltd

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    Description
    IT Manager
    • SheffieldOur Sheffield client seeks a skilled IT Manager to lead a UK based team supporting a global multi site environment.
    You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required.

    You will have a strong technical background in infrastructure services and be proficient in networking, cloud computing, and managing ITIL service teams.


    Responsibilities:
    Define technical strategy aligned with the global IT vision.
    Manage ITIL-based service function for a global user base.
    Implement ITIL processes and manage SLAs and KPIs.
    Expertise in server administration, virtualization, and cloud technologies.
    Proficiency in complex networking, Cisco, and Fortinet deployments.
    In-depth knowledge of Microsoft 365, including Intune and Autopilot.
    Experience in end-user computing support and cybersecurity best practices.
    Monitor system performance, optimize, and ensure SLA adherence.
    Cisco CCNP or CCNA certification.
    Microsoft Azure certifications.
    ITIL 4 certification, 2+ years managing ITIL-based service functions.


    Benefits:
    Hybrid working,Flexible working25 days + Birthday offLife AssuranceLearning and development opportunitiesInterested? IT Manager - Sheffield


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