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Sheffield Hallam University Sheffield, United KingdomJoin The Department of Computing one of the top ten biggest computing departments in the UK, with more than 2,000 students and nearly 100 staff, who bring global expertise from 22 different countries. · Sheffield is home to a thriving digital and tech industry, employing over 21, ...
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Information Technology Manager - Sheffield, United Kingdom - Adria Solutions Ltd
Description
IT Manager – SheffieldOur Sheffield client seeks a skilled IT Manager to lead a UK-based team supporting a global multi-site environment. You will oversee service desk analysts and infrastructure engineers, ensuring high-quality technical services. A deep understanding of ITIL, SLA management, strong networking, and Microsoft hybrid solutions is required.
You will have a strong technical background in infrastructure services and be proficient in networking, cloud computing, and managing ITIL service teams.
Define technical strategy aligned with the global IT vision.Manage ITIL-based service function for a global user base.
Implement ITIL processes and manage SLAs and KPIs.
Expertise in server administration, virtualization, and cloud technologies.
Proficiency in complex networking, Cisco, and Fortinet deployments.
In-depth knowledge of Microsoft 365, including Intune and Autopilot.
Experience in end-user computing support and cybersecurity best practices.
Monitor system performance, optimize, and ensure SLA adherence.
Cisco CCNP or CCNA certification.
Microsoft Azure certifications.
ITIL 4 certification, 2+ years managing ITIL-based service functions.
Hybrid working,
~ Flexible working
~25 days + Birthday off
~ Life Assurance
~ Learning and development opportunities
IT Manager – Sheffield