Jobs

    Senior Risk Manager - Manchester, United Kingdom - Co-op Digital

    Co-op Digital
    Co-op Digital Manchester, United Kingdom

    3 weeks ago

    Default job background
    Description
    Risk & Assurance Manager – Co-op Funeral Plans
    £Manchester city centre – hybrid working

    We're looking for a risk & assurance manager to join our Funeralcare 1st line risk team, operating within Coop Funeral Plans Ltd (CFPL).

    As the UK's leading funeral services provider, we value people and pride ourselves on offering a caring, professional, and compassionate service.


    We're split into two businesses:
    Co-op Funeral Plans Limited (CFPL), an FCA regulated business and Funeral Services Limited (FSL), a CMA regulated business.

    We'll also look to you to support the CFPL Risk and Assurance Lead to coach and develop senior managers and colleagues in our Funeralcare branches on risk management best practice.

    If you have experience of working within a regulated environment, we can offer you the opportunity to build a rewarding career in a business that always puts people at the heart of its strategy.

    Produce reports and analysis of 1st line operational quality assurance outcomes, providing insight on delivery of good client outcomes and opportunities to improve compliance


    • Support the CFPL Risk & Assurance Lead to manage and maintain oversight of 3rd party mystery shopper activity
    • Carry out assurance checks with operational managers to ensure they are correctly following quality assurance processes and identifying any areas for improvement
    • Support the CFPL Risk & Assurance Lead to evolve the CFPL quality assurance to be more client focused as the procedures become more embedded and in line with regulatory requirements
    • Carry out testing of risk controls in line with the 1st line assurance testing plan
    Proven experience of carrying out quality assurance checks and working within assurance frameworks


    • Excellent communication and relationship building skills with the ability to influence, coach and train colleagues
    • We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. a pension with up to 10% employer contributions
    • incentive scheme up to 10% after probation
    • 28 days holiday plus bank holidays (rising to 32 in line with service)
    • wellbeing benefits to support your physical financial and mental health
    • coaching, training and support such as study leave, to help you develop your skills and progress your career
    • discounts on Co-op products and services
    Building an inclusive work environment
    We're actively building diverse teams and we welcome applications from everyone. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
    If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.

    We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

    We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
    You can find out more about our recruitment process at
    You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at
    You can find out more about our recruitment process at
    You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at #

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