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Newcastle upon Tyne

    1st Line IT Support Administrator - Newcastle upon Tyne, United Kingdom - Energy Jobline CVL

    Energy Jobline CVL background
    Description

    Salary:
    £32,000 - £38,000 per year - Depending on experience.

    Job Type:
    Full-time, permanent.

    We are looking for an experienced and motivated Epicor ERP systems administrator to join our IT team and support our finance, planning, supply chain and manufacturing operations.

    You will be responsible for maintaining, troubleshooting, and enhancing our Epicor ERP system and related applications, ensuring optimal performance and security.

    You will also provide technical support and training to end-users and collaborate with other IT staff and business stakeholders on system development and improvement projects.

    As a relatively green field site, this is a great role for someone wishing to step up to the next level, or an experienced systems admin.

    Provide first and second level technical support for Epicor ERP system and related applications and resolve issues in a timely and professional manner.

    Manage Epicor ERP system security and user access and ensure compliance with company policies.

    Develop and maintain custom solutions within or integrated with Epicor ERP system, using tools such as BAQs, BPMs, dashboards, SSRS reports, Service Connect, REST API, etc.

    Monitor and optimise Epicor ERP system performance, availability, and backup, and troubleshoot any errors or issues.
    Maintain and update Epicor ERP system documentation, configuration, and inventory, and follow change management procedures.

    Collaborate with other IT staff and business stakeholders on system development and improvement projects, and provide input and feedback on system requirements, design, testing, and deployment.

    Provide user training and education on Epicor ERP system use, capabilities, and best practices, and create user manuals and guides.

    Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience).
    Strong SQL skills and experience with database administration, queries, and scripting.
    SSRS, PowerBI or other reporting tools.
    Epicor Service Connect (now Automation Studio) REST API, or other integration tools.
    Epicor Data Analytics (ADI), Power BI, or other business intelligence tools.
    Epicor CRM, DocStar (ECM), or other related applications.
    Windows Server, Active Directory, IIS, and network administration.
    ITIL, ISO, or other IT standards and best practices.*Able to explain complex software topics with simplicity
    You will report into the Engineering (design) Manager to ensure your continuing professional development needs are appropriately met
    Attention to detail and able to build robust and well-engineered interfaces, databases and systems to the benchmark industry standards
    Ability to communicate effectively with technical and non-technical audiences and provide user training and documentation.

    Willingness to learn new technologies and skills and keep up with the latest trends and developments in the ERP field.

    Technical Support Engineer, IT Support Advisor, IT Customer Support, Technical Support Technician, IT Technician, IT Service Desk Technician, IT Services Support, IT Solutions Support, IT Helpdesk Support, Senior IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, Senior Network Support, Server Support Technician, Helpdesk Support, Senior IT Service Desk Technician, Software Engineer, Senior Helpdesk Support Technician may also be considered for this role #J-18808-Ljbffr

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