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Operations Manager
2 weeks ago
Afina Partners City of London, United KingdomOur client, a high achieving and fast growing real estate lender, is looking for an experienced Operations Manager to join their team in the City of London. · This position of Operations Manager will require someone with experience in a Real Estate Investment environment so you c ...
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Operations Manager
3 weeks ago
Give A Grad A Go Ltd City of London, United Kingdom* A competitive starting salary of between £40,000 - £50,000 · - Very strong discretionary bonus scheme · - Plenty of opportunity for rapid progression and development · Company profile - Hedge Fund · In this Fund Operations job, you will be joining a highly profitable London-bas ...
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IT Operations Manager
3 weeks ago
Levin Group City of London, United KingdomInfrastructure & Operations Manager (£60-70k DOE + 25% Bonus ) · Reports directly to the Group Chief Information Officer · Purpose: · To take full responsibility of IT Infrastructure & Operations, and all associated day-to-day activities throughout the Levin Group. Ensure the suc ...
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Operations Manager
2 weeks ago
Taylor James Resourcing City of London, United KingdomOperations Manager - Life / Health / Pensions experience. to £64,500 + bonus and excellent benefits · Whilst exposure to longevity products would be beneficial Client Managers or Account Managers with Pensions, Life, Health or Disability insurance related exposure would also be r ...
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Operations Manager
2 weeks ago
GKr London City of London, United KingdomOperations Manager Role · **Salary**: £50,000 - £60,000 per annum · Location: Central London · Position Type: Full-time, permanent · **Benefits**: · - Flexible working · - Life insurance · - Private medical cover · Our client, a fast growing and successful private equity funded s ...
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Operations Manager
3 weeks ago
BMS Performance Ltd City of London, United KingdomThe role of **Operations Manager**: · Working in a supportive and collaborative team, Operations Manager will be over seeing events from planning to execution this includes maintaining contact with all sponsors and speakers, while managing the budget, venue, suppliers, signage an ...
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Operations Manager
1 hour ago
Aspire Executive Search City of London, United KingdomOperations Manager, Financial Services industry, Salary dependent on your experience, Maternity cover interim role · Excellent benefits and a great working environment and a gold star team within a business who work very closely and provide an excellent service and truly treat th ...
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HR Operations Manager
2 weeks ago
James Gray Associates City of London, United Kingdom* Hybrid job role · HR Operations Manager (Hybrid) - London - £80k - £85k+ Bonus & Benefits · A respected city based financial services client are seeking to hire an HR Operations Manager on a contract basis · You will be responsible for delivering a first class HR information an ...
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Business Operations Manager
3 weeks ago
Daniel Watney City of London, United KingdomAbout Daniel Watney · We are a team of chartered surveyors and property specialists with a client base extending from central London across the UK. Our property advice covers all areas of commercial and residential real estate and professional services. We offer an innovativeand ...
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Property Operations Manager
3 weeks ago
Brik Recruitment City of London, United KingdomWe are looking for a highly organised Property Operations Manager to work for a well-known investment firm managing a large natonwide build to rent portfolio. The company offers the opportunity to work across its whole portfolio devising and implementingstrategy to ensure excelle ...
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Marketing Operations Manager
2 weeks ago
BMS Performance Ltd City of London, United KingdomThe company and role of Marketing Operations Manager: · With an exciting list of clients, this exciting established organisation have no plans of slowing down anytime soon Plans for the remainder of the year and 2023 are grow, grow, grow. This is both internationally and by enter ...
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HR Operations Manager
2 weeks ago
James Gray Associates City of London, United Kingdom* Hybrid job role · - Competitive salary · - Bonus & Benefits · HR Operations Manager (Hybrid) - London - £80k - £85k+ Bonus & Benefits · A renowned financial services client are looking for an experienced HR Operations Manager for a contract role. · You will be responsible for d ...
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Assistant Operations Manager
2 weeks ago
Blue Peg Recruitment Limited City of London, United KingdomJob role: Assistant Operations Manager Location: Office based, flexible at our locations around London Hours: Monday to Friday, 8.45am - 5.30pm with an hour for lunch Salary: £29k plus monthly bonus of up to £500 · Our client provides boutique, design-led, unbranded serviced offi ...
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Operations Improvement Manager
1 week ago
BCT Resourcing City of London, United Kingdom**Job title: Operations Improvement Manager** · **Start date: ASAP** · **Competitive Salary + bonus and benefits** · **Location: Remote / London** · Company client partnered with a Global London Market Insurer that need to hire a Operational Improvement Manager on a permanent bas ...
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Finance & Operations Manager
3 weeks ago
enable Recruitment City of London, United Kingdom**- Join an exciting & collaborative new creative start up** · **- Oversee & grow the entire finance function** · **- Benefit from an industry leading salary** · enable are excited to be partnered with a new and rapidly expanding team of creatives, comprised of new age artists an ...
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Housing Operations Manager
3 weeks ago
Spencer Clarke Group Newham, United KingdomIf you're searching for a rewarding and fulfilling career opportunity, look no further. Spencer Clarke Group are working alongside **London Borough of Newham**to appoint a talented **Housing Operations Officer**on a **Contract **basis. · As a **Housing Operations Manager**you wil ...
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Finance Operations Manager
2 weeks ago
Progresso Search City of London, United KingdomOur client is a market leading supplier to the NHS and private sector for temporary/contractor placements and talent solutions. The company has achieved rapid growth and achieved many awards including the Sunday Times Virgin Fast Track 100. · Following several years of significan ...
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Operational Risk Manager
3 days ago
Meraki Talent Limited City of London, United KingdomMeraki Talent's client is a banking group based in the City. · The purpose of this role is to build and embedding an effective Operational Risk Framework across the business which includes Treasury and Lending activities. · Key responsibilities will include: · - Developing and ma ...
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Senior Finance Operations Manager
2 weeks ago
JasperRose City of London, United KingdomJasperRose are partnering with a leading global FinTech company who are looking for a Senior Finance Operations Manager to join their growing team in Central London on a permanent basis. Turning over more than £300 million per year, this well-known brandoffers a collaborative env ...
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Recruitment Branch Operations Manager
2 weeks ago
Employment Group City of London, United Kingdom**Purpose of the Role**: · Direct and coordinate the internal structure of an organisation based on company policies, goals, and objectives to ensure an efficient working environment and that deadlines are met consistently, while overseeing the Company Culture, Process, Leaning a ...
Customer Service Operations Manager - City of London, United Kingdom - Superscript
Description
About the roleAs the Customer Service Operations manager here at Superscript, you will play a crucial role in shaping and executing our customer service operations strategy.
You will oversee the day-to-day operations of the customer service department, leading a team of three customer success executives, along with a customer operations Administrator.
You will ensure efficient and effective customer service delivery, handle escalated customer issues, and implement strategies to improve customer satisfaction and retention .
What you'll get up to:
Lead, motivate, and manage a team of customer success executives.
Provide coaching, training, and performance feedback to ensure high-quality service delivery.
Allocate resources effectively to meet service level agreements and customer expectations.
Handle escalated customer inquiries, complaints, and complex issues in a timely and satisfactory manner.
Investigate root causes of customer problems and implement corrective actions to prevent recurrence.
Liaise with other departments to resolve customer issues that require cross-functional collaboration.
Provide the team support at times of high volume or absence to ensure customer experience impact is mitigated and SLAs are met.
Foster a culture of continuous learning and development within the customer success/service team.About you:
Proven experience in a customer service management role, from within the insurance industry or related field preferred.
In-depth knowledge of insurance products, policies, and regulations.
Strong leadership skills with the ability to inspire and motivate teams.
Excellent communication and interpersonal abilities.
Analytical mindset with proficiency in data analysis and process improvement methodologies.
Adept in technology (various systems will be used).
Commitment to delivering exceptional customer experiences and driving customer satisfaction.
In return, we offer you:
A competitive salary and the ability to grow your career at the UK's leading Insurtech
An amazing team and founders, supportive board and investors
25 days holiday - so there's plenty of time for work, rest and play
20 hours a year to undertake voluntary work
Hybrid way of working for the perfect work / life balance
Vitality private health and dental insurance
Great pension (up to 10% on top of your salary)
Full access to Spill, our mental health platform
Cycle to work scheme
Latest Apple tech gear & everything you need to be set up for success
Fun, modern and informal office environment with regular team social events
Central London location
