- Negotiating and delivering appropriate customer solutions for payment arrangements, forbearance, innovation and rescheduling
- Ensure all arrears are collected in line with forecast numbers
- Actively identify vulnerable customers and focus on delivering a fair outcome
- Working to, and adhering to corporate governance and processes
- Ability to work collaboratively with your colleagues
- Customer-based experience in the Financial sector is preferred
- Able to prioritise your own workload and work on your own initiative
- Ability to deal with customers sensitively and with empathy
- Flexible hybrid working
- 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
- Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
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Collections Executive - Staines-upon-Thames, United Kingdom - Novuna
Description
Are you interested in supporting customers who are facing financial challenges? Passionate about delivering excellent customer service? Do you come with strong numeracy skills?
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At Novuna Business Finance, we help companies realise their ambitions through flexible finance solutions. Our business customers are incredibly diverse, and our commitment to sustainability means we have a special interest in supporting companies that are building a better tomorrow.
We're proud to be a Top 50 Inclusive employer , and we're number 15 in Glassdoor's Top 50 Employer list.
What does the role involve?
Reporting to the Collections Manager, you'll be responsible for identifying and recording customer vulnerability by way of payment arrears at the earliest stage. You'll record the issues accurately and speak with our customers to provide fair solutions for their repayments. You will be required to work from our Staines office a minimum of 2 days a week.
Some of your key duties will include:
What are we looking for?
You'll have great communication skills, particularly on the telephone and have experience in negotiating fair outcomes in a Customer Service based environment. You come with excellent listening skills and enjoy problem-solving.
Also, we're looking for the following:
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine .
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
What's the next step?
Interested? Start your application today and see what Novuna can offer you.
Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.
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