Team Leader - West Midlands, United Kingdom - Western Power Distribution

Western Power Distribution West Midlands, United Kingdom

1 week ago

Description

About Us

We're National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.

National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.

Job Introduction

Join us at National Grid Electricity Distribution (NGED) during this exciting phase of growth As part of our Efficiency Delivery programme, we're welcoming 140 new Team Leaders to our organisation. These inclusive leadership roles play a pivotal role in driving performance and supporting the business with work volumes to ensure excellent customer service is delivered to our 8 million customers.

This is a crucial role to help drive forward performance and give our large teams the support they need in the field. The new Team Leader role will be one of ways to help improve the way we carry out our work.

The introduction of 140 Team Leaders is a significant investment in our future. It will not only support our busy team managers, but also ensure we are getting the best value out of the work we do to improve service for our 8 million customers. We are recruiting across the whole of the West Midlands including: Birmingham, Stoke, Worcester, Hereford, Ludlow, Gloucester, Tipton and Telford.

Job share applications could be considered for these roles.

You will be educated to City & Guilds Level 3, NVQ Level 3 or equivalent in a relevant subject. A NRSWA qualification or understanding of NRSWA legislation is desirable but full training can be provided.

Evidence of your qualifications will be required prior to appointment.

*Please note the successful candidate may initially be appointed at a lower salary until all relevant courses and training are complete.

If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.

If offered a position, you will be required to attend a week's training in Tipton, all accommodation and travel expenses will be covered.

Main responsibilities

Ensuring your teams adherence to Health and Safety regulations

Efficient scheduling of work activities

Collaboration with other teams to manage workload

Driving team productivity and individual performance management

Maintaining a full schedule of work for the team

Ensure our people have the appropriate training and work authorisations to support a safe and productive working environment

Respond quickly and professionally to customer complaints

Ideal candidate

The ideal candidate for this role will be an excellent communicator with a proven track record of managing teams, and will be experienced in being an escalation point for both the team and external customers.

The ability to develop a good understanding of Health and Safety legislation, Electricity Safety, Quality and Continuity Regulations 2002 and Electricity at Work Regulations 1989

Organised, with strong problem solving and the ability to think and plan ahead

Good communicator with the presence to build strong relationships with our customers

An understanding of and the ability to effectively manage performance

Knowledge of craft roles or the ability/willingness to quickly develop your understanding of these roles and the work activities in your team

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