Customer Service Representative - City of London, United Kingdom - E Next

E Next City of London, United Kingdom

1 week ago

Full time

Description

Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We're also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

Nexties spread positive energy

We like spreading the feel-good energy in everything we do, embracing the power of positivity and inclusivity. Are you passionate about customer service and delivering the ultimate customer experience? Do you drive change? Have you ever wanted to work in an environment where you're trusted to make the decisions? Are you excited to play your part in making a difference everyday to drive a more sustainable planet? Are you resilient when dealing with challenges? If this sounds like you then we want to know

Nexties are all over it

Our customers are our priority - we strive to always be at the top of our game, making sure we're there to answer their every question. We empower our Nexties to grow, drive your own development, be creative and proactive.
We are customer obsessed.

No two days are the same at E.ON Next. Each day presents a unique opportunity to help our customers figure out their needs and we trust you to deliver brilliant customer experiences by actively providing efficient and knowledgeable solutions, and using our state-of-the-art tech to do it. Don't worry if you don't know a lot about energy – we provide full training and learning pathways to equip you with the skills and knowledge needed to deliver these brilliant customer experiences.

We also expect you to be curious to keep learning in order to be at your best.

Nexties work hard, play hard and repeat

Nexties give their best, keeping an eye on how you're performing and smashing our goals. We don't just want to succeed, we also help each other to succeed. We celebrate our successes, giving each other big team shout- outs. Our weekly socials are great fun.

Our flexible hybrid working approach means we split our working week between home and your dedicated hub, typically 2-3 days a week in the hub. We call them hubs instead of offices – at E.ON Next we're a family and our hubs create that much needed physical space to work together, learn from each other and collaborate on some of those great ideas.

Want to hear more?

As an Energy Specialist you'll be part of our customer operations and have the most important job – wowing our customers. You'll own the customer experience end to end and consistently deliver exceptional service, taking full responsibility for your customer's journey.

You'll be empowered to look after all our customers over the phone and via email, dealing with everything from billing to meter exchanges - making our customers happy in every interaction.

We know that working end to end means you will deal with a variety of queries and sometimes these can be challenging so you'll need to be able to empathise with customers and go above and beyond to make sure their problems are resolved with fantastic solutions.

You'll be thinking on your feet and using your initiative to make your own decisions. We work fast-paced to meet our customer demand but don't worry – we face challenges together, we support one another through every problem.

Here at E.ON Next we care about each other and our business, so sitting comfortably isn't our thing. We treat each other with respect, give open and honest feedback to help us grow. We embrace our differences, come up with creative ideas and solutions to help us consistently improve the company and our customer experience. We invest in our Nexties because we know our people are the reason for our success. This is why our Employer Value Proposition makes us an employer of choice for great people looking to make climate action feel good.

Are we tempting you? What we need from you....

? A passion for delivering an exceptional customer experience
? Resilient and excited to solve complex problems
? Good English skills both written and verbal
? A committed team player
? Ability to think on your feet in a fast-paced environment
? Confidence in making important decisions
? Drive to identify and implement change
? Commitment to provide an outstanding customer journey
What you'll receive from us
? 26 days holiday plus bank holidays AND a guarantee of your birthday off
? Access to a variety of market leading flexible benefits such as buying extra holidays,
discounts on days out, meals and retail vouchers, health and wellbeing options, plus
many more
? A generous pension scheme
? Work life balance – we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.
? Weekly socials where we get together as a family to wind down
? Trust – you're responsible for your customer experiences and your own development
? Ownership and accountability- – you and your team will decide how you manage your time, because we know you'll care about each other, our customers, business and planet.

The Essentials
? Salary of £24,196-£26,010 per annum dependent on experience
? Working environment: Flexible hybrid working - expected in the office 2-3 days a week
? For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
? Minimum of 30 hours a week. We will not be accepting less than 30 hours for this role.

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best.
We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.

Start date for this role is - 24th June 2024.

Service User Representative

2 days ago

Change Grow Live Newham, United Kingdom

Overview: · Change Grow Live believe that those who access our services should be at the heart of everything that we do and those who have lived experience have a unique and valuable insight into how our services can work best. · We are looking for people who can will help us to ...
Policy Advisor

20 hours ago

Murray McIntosh Recruitment Consultancy City of London, United Kingdom

Murray McIntosh is delighted to be supporting The Investment Association with the recruitment of a Policy Advisor within their Stewardship and Corporate Governance directorate. · The IA champions UK investment management, supporting savers, investors and businesses, with a member ...
Business Development Manager

2 days ago

The Consulting Consortium Limted (TCC) City of London, United Kingdom

**Job Title**:Business Development Manager - Specialist Resourcing · **Location**:Remote with travel to client sites as required · TCC is an established financial services advisory consultancy, managed service and specialist resource provider with a 20-year history and strong rep ...
Crime Duty Solicitor

5 days ago

Duncan Lewis Solictors City of London, United Kingdom

**Duncan Lewis Solicitors (Ltd)**: · Duncan Lewis was founded in 1998. We are a large and established company employing over 700 staff delivering legal services in over 60 languages. Duncan Lewis serves corporate entities and private individuals in over 25 practice areas from off ...
Estate & Retail Manager - Television Centre

5 days ago

Savills City of London, United Kingdom

**Purpose of the Role** · This is a client and customer facing role taking responsibility for delivering property management services to the wider estate and public realm of the TVC Estate, together with property management of the retail and F&B units that are present on the esta ...
Assistant Finance Manager

4 days ago

Edward Mann Group City of London, United Kingdom

Edward Mann are currently representing a leading accountancy firm based in London. The firm are looking for an Assistant Finance Manager to join their team. This role will support the Finance Manager in the daily running of the finance team, ensuring a strictcontrols environment ...
Sales Development Representative, German Speaker

1 week ago

Pareto City of London, United Kingdom

Job Title: Sales Development Representative, German speaker · Location: London · **Salary**: £34k basic + OTE · REF: J13592:BRI · Sector: Tech · Founded in 2010 and headquartered in San Francisco, our client is a leading IT Services and Consulting organisation that serves more th ...
Corporate Receptionist

1 week ago

Livv Workplace City of London, United Kingdom

ISS - Livv Workplace is a leading workplace experience and facility management company who provide workplace and administration services to prestigious client sites across London. We provide solutions that contribute to better business performance, and webelieve that people make ...
Criminal Law Solicitor

3 days ago

GEMINI RECRUITMENT SERVICES LTD City of London, United Kingdom

**Role: Criminal Law Solicitor / Director** · **Leading law firm looking to recruit dedicated and experienced Crime Solicitor for highly sought permanent position.** · **Gemini Recruitment**are currently partnering with a large and established law firm. Our client serves corporat ...
Crime Duty Solicitor

5 days ago

GEMINI RECRUITMENT SERVICES LTD City of London, United Kingdom

**Role: Crime Duty Solicitor** · **Leading law firm looking to recruit dedicated and experienced Solicitor for highly sought permanent positon.** · **Salary: Competitive. Accountability within a remote working culture is the norm within this business.** · **Gemini Recruitment**ar ...
Account Manager

1 week ago

Kandhu Ltd City of London, United Kingdom

This is about as exciting an opportunity as it gets for an outgoing Account Manager to act as the bridge between a Key Account and a leading food industry compliance specialist. · OPPORTUNITY HIGHLIGHTS · - Remote working · - Competitive salary. · - Working with a fantastic busin ...
Paralegal

2 days ago

Morgan Hunt Recruitment City of London, United Kingdom

Morgan Hunt are currently working with a high-profile**Professional Membership Body**, in their search for a temporary **Paralegal**to provide assistance and support in relation to legal advice and representation of members in regulatory proceedings. · You will support with the r ...
Sales Development Representative

1 week ago

Venatrix Limited City of London, United Kingdom

* Leading service provider of cybersecurity to some of the world's largest orgs. · - Incredible scope for progression in a growing team · - Join a multi billion dollar industry · Job Title: Sales Development Representative · **Salary**: £33,000 basic + £15,000 commission OTE · Lo ...
Account Executive

1 week ago

Pareto City of London, United Kingdom

You will be working for a leading digital transformation firm with a global footprint in 30+ countries. As an Account Executive you will be focusing on bringing in new business in the Retail, Consumer Package Good and Manufacturing space. You will also be responsiblefor: · - Acti ...
IT Service Manager

5 days ago

Securus Recruitment City of London, United Kingdom

An exciting opportunity for a Finance IT Service Manager to join a leading global insurance / reinsurance business and work in partnership with the IT leadership team to establish strong relationships between technical support teams, third party vendorsand internal Finance busine ...
Graduate Account Manager

6 days ago

BMS Performance Ltd City of London, United Kingdom

**The Company**:Established in 2015, our client provides business with an intelligence platform which is used as a prospecting tool for contracts. This allows business's to go to market with the best possible strategy moving forward. A superexciting sector to be a part of · **The ...
Planning Aid England Coordinator

1 day ago

Royal Town Planning Institute City of London, United Kingdom

**Planning Aid England Coordinator, permanent, part time 4 days per week, £32,812.50 pro rata per annum, London based including a blend of home and office working** · The Royal Town Planning Institute (RTPI) champions the power of planning in creating prosperous places and vibran ...
100 Remote-field Sales Executive

1 week ago

ABL Recruitment City of London, United Kingdom

**Title**: 100% remote - Field Sales Executive - FRENCH, ITALIAN OR SPANISH · **Language**: English + French, Italian OR Spanish · **Salary**: £30,000 - £35,000 + bonus + car allowance · **Sector**: Higher Education · **Travel: This role requires frequent travel to customers in F ...
Policy and Technical Coordinator

4 days ago

Morgan Hunt Recruitment City of London, United Kingdom

**Job Titlte: Policy and Technical Coordinator** · **Location: London (Hybrid 2 days in office)** · **Job Type: Permanent** · **Salary: £60,000 (negotiable)** · I am working exclusively with a reputable membership body in the transport and infrastructure sectors who is looking fo ...
Associate Solicitor

4 days ago

Giambrone & Partners City of London, United Kingdom

**About the firm** · Giambrone & Partners is an international firm with offices in England, Italy, Spain, Portugal, France and Tunisia. The firm's strength is in its comprehensive expertise regarding cross-border matters, both contentious and non-contentious together with itsabil ...