- Undertake patient-level tracking duties covering elective, cancer and specialist patient pathways, with primary responsibility for patients on a cancer pathway.
- Ensure the pathway information is recorded accurately on Trust systems including Digicare Expanse & Somerset systems.
- Provide support for the performance processes of waiting list management and performance reporting, which require review of data and patient level information.
- Escalating patients to relevant departments and managers where progress is not satisfactory in accordance with the clinical pathway.
- Support colleagues within the Trust in understanding pathway management, rules and principles; acting as an expert in pathway measurement.
- Review and interpret patient encounters and pathway using multiple clinical systems and patient records to determine the key dates and timelines for patient care.
- Tracks the progress of patients through key clinical pathways including cancer pathways and cores services such as radiology and pathology. Escalating patients where progress is not satisfactory in accordance with the Cancer Access Policy and standard operating procedures.
- Review data extracts and validate event dates against patient care information held electronically and within paper records to determine the correct information to be recorded on Patient Administration & Clinical Systems.
- Utilise Trust systems to collect and monitor information, maintains and updates relevant systems and databases as required.
- Provide waiting list and patient tracking list validation support to enable delivery of operational services including the escalation of patients who are still awaiting clinical care and are not progressing along their pathway in a timely manner.
- Provide support for administrative and clinical pathway management processes including providing patient-level information to PTL meeting and MDT meetings.
- Ensure data correction is undertaken to ensure accurate patient data is held on Patient Administration & Clinical systems for reporting and other purposes.
- Assist with the maintenance of accurate and complete audit logs of validation and data correction work carried out.
- Liaise with clinicians, nursing staff and other staff as appropriate in order to achieve collection of accurate data for validation and correction purposes.
- Support Trust and departmental processes for the review and management of data quality issues related to performance and patient pathway activity. Person Specification
- Educated to GCSE level or equivalent including English and Mathematics.
- European Computer Driving Licence (ECDL) Qualification or equivalent.
- Additional Customer Service or Administration qualification such as an NVQ Qualification.
- Experience of working in an office or administrative environment preferably within a healthcare environment.
- Experience of working in an NHS data entry or validation environment.
- Experience of NHS waiting times and patient pathway management.
- Experience of advising and teaching others in the management of patient pathways.
- Experience of using NHS data collection systems for cancer pathways such as Somerset.
- Good level of numeracy and literacy skills.
- Able to communicate clearly both in verbal and written communications.
- Basic keyboard & PC skills.
- Working knowledge of Microsoft Office packages , Outlook, Word, Excel
- Organised and methodical with an attention to detail.
- Professional and friendly telephone manner.
- Able to maintain accuracy to high standards.
- Understanding of confidentiality, Data Protection and Caldicott principles.
- Knowledge of NHS waiting time data requirements, pathway management including elective, cancer and specialist pathways.
- Specialist knowledge of waiting times principles, rules and pathway measurement.
- Understanding of waiting list and patient tracking list validation and management processes.
- Flexible and adaptable to change.
- Ability to work to a deadline and to prioritise own workload.
- Ability to work on own unsupervised.
- Courteous and friendly.
- Be able to work under pressure in a busy environment.
- Ability to work independently or as part of a team.
- Able to multitask.
- Capable of dealing with sensitive and confidential documents and situations.
- Able to implement new ideas to benefit patients, staff and working environment.
- Keen to develop personal skills.
- Good work attendance.
- Flexibility & motivation.
- Able to change duties at short notice.
- Occupational Health cleared to perform the duties of the role.
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Found in: Talent UK C2 - 3 days ago
Description
Job summary
An opportunity has arisen in Cancer Services to support the delivery of the national Cancer Waiting Times objectives.
The successful applicant will be responsible for tracking cancer suspicious/ cancer confirmed patients through their pathway, from the point of referral to treatment, in line with national standards.
The applicant will be responsible for ensuring timely escalations and treatments. The role is required to work closely with the operational service ensuring that patients pathways are expedited as required.
The role involves using multiple hospital systems, including PAS, ICE and Somerset.
The post holder is expected to cover other team members during periods of absence and increased activity.
Main duties of the job
About us
Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm new-borns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving its services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:
Video:
Online brochure:
Job descriptionJob responsibilities
Qualifications
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Desirable
Experience
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Skills
Essential
Knowledge
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Desirable
Personal qualities
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Other
Essential
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