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Complaints Officer
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Complaint Officer
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Complaint Officer
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Complaints Officer
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Complaints Officer
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Senior Complaints Officer
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Senior Complaint Officer
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Complaints Officer
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Complaints Officer
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Complaints Officer
2 weeks ago
The Hyde Group Chichester, United Kingdom**Full Time, Permanent** · **£23,000 - £25,000** · **Chichester** · We're looking to recruit a Complaints Officer into our First Response team. **This is a full-time permanent role**, with flexible working available on a hybrid basis (60% remote and 40% office based). · The Hyde ...
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Complaints Officer
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Moneybarn Petersfield, United KingdomCompany Description · Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn't from traditional lenders. · Today, ...
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Complaints Officer
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Moneybarn Petersfield, United KingdomCompany Description · Vanquis Banking Group has a rich history dating back to 1880. The company was founded in Bradford by Joshua Kelley Waddilove as The Provident Clothing and Supply Company to help people access finance and goods who couldn't from traditional lenders. · Today, ...
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Complaints Officer
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Sars/complaints Administrative Officer
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Senior Complaint Officer
1 day ago
Service Care Solutions eastleigh, United KingdomJob Title: Senior Complaint Officer · Salary: £32,682.30 per annum · Hours: 37 · Type: Permanent · Location: Eastleigh, SO50 · Start Date: ASAP · Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include co ...
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Planning Complaints Officer
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Senior Complaint Officer
1 week ago
Service Care Solutions Eastleigh, United KingdomJob DescriptionJob Title: Senior Complaint Officer · Salary: £32,682.30 per annum · Hours: 37 · Type: Permanent · Location: Eastleigh, SO50 · Start Date: ASAP · Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibili ...
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Senior Complaint Officer
1 week ago
Service Care Solutions Eastleigh, United KingdomJob Title: Senior Complaint Officer · Salary: £32,682.30 per annum · Hours: 37 · Type: Permanent · Location: Eastleigh, SO50 · Start Date: ASAP · Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities inc ...
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Senior Complaint Officer
5 days ago
Service Care Solutions Eastleigh, United KingdomJob Title: · Senior Complaint OfficernSalary: · £32,682.30 per annumnHours: · 37nType: · PermanentnLocation: · Eastleigh, SO50nStart Date: · ASAP · Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include cond ...
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Senior Complaint Officer
2 days ago
Hays Social Care Eastleigh, United KingdomYour new company · We are partnered with a large, employee-focused Housing Organisation to recruit a number of Senior Complaints Staff for their Customer Relations Team. · Your new role · You will be resolving customer complaints, both verbal and written, as quickly and effective ...
Senior Complaint's Officer - Eastleigh, Hampshire, United Kingdom - Service Care Solutions
Description
Job Title:
Senior Complaint Officer
Type:
Permanent
Start Date:
ASAP
Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Your role will also involve preparing detailed investigation packs for the Housing Ombudsman Service. Conduct investigations into escalating/escalated complaints and reach outcomes based on each case while managing risk to the organisation.
Collate information in response to Housing Ombudsman Service requests, ensuring submissions are of high quality and meet deadlines.
Liaise and develop working relationships with other departments and external stakeholders, including local councillors and contractors.
Assist with feedback to colleagues, managers, or teams on avoidable complaints and/or escalations.
Identify areas in systems, processes, policies, or training that may cause complaints or escalation and suggest improvements.
Support the collation of reports and governance contributions as required on complex and escalated complaints.
Periodically handle Stage 1 complaints to support team objectives and provide resource cover at peak times.
Customer-focused with a polite and empathetic telephone manner and a passion for excellent service.
Experience in handling complex complaints and customer feedback, with a capacity to analyse and evidence findings.
If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)#J-18808-Ljbffr