- Assist customers in scheduling service appointments, providing information on available services, and answering inquiries.
- Greet customers in a professional and courteous manner, ensuring a positive service experience.
- Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times.
- Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers.
- Coordinate with the parts department to ensure timely availability of required components for service appointments.
- Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections.
- Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions.
- Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately.
- Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers.
- Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness.
- Aged 16+
- Grade C/4 or above in Maths and English or equivalent.
- A strong interest in learning about the service and maintenance of petrol, diesel, hybrid, and electric vehicles.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong communication and interpersonal skills.
- Willingness to follow instructions and learn from experienced technicians.
- Basic computer skills for documentation and communication purposes.
- Working towards or in possession of a valid driver's license and clean driving record.
-
Apprenticeship Recruitment Advisor
1 week ago
New City College Hackney Campus London, United Kingdom**Apprenticeship Recruitment Advisor** · **Hackney Campus** · **£24,958 per annum** · You should have successful experience of recruitment and knowledge and understanding of recruiting in the education and apprenticeship provision are desirable. · **Closing date: 8th January 2023 ...
-
Apprenticeship Advisor
1 week ago
Govia Thameslink Railway Croydon, United Kingdom**_Now recruiting a dynamic and _**_energetic_**_ _**_Apprenticeship_**_ Advisor within our Talent _**_Diversity_**_ & _**_Inclusion_**_ Team - 12 Months FTC_** · **Grade**: MG3 · **Salary**: Competitive + Great Benefits including free travel on our services · **Purpose of the ro ...
-
NatWest Group London, United Kingdom**Get work-ready, Earn a living wage, Reach your potential** · LTSB is a social mobility charity and we are in our 5th year of partnership with NatWest Group. · We are offering places on our three-week interactive programme where you will receive employability training, interacti ...
-
Apprenticeship Advisor
4 days ago
Shirley Parsons Ltd London, United Kingdom £45,000Social Value Advisor · 18 month FTC · London · £45,000 basic salary + benefits · We are currently working with a Global construction, fit out and engineering services company, who have an opportunity for a Social Value Advisor to join their London Team on a 18 month FTC. · T ...
-
Apprenticeship Advisor
5 days ago
ISG Interior Services Group UK Ltd London, United KingdomISG is a dynamic global construction services company. · We currently have an opportunity for a Social Value Advisor within our UK Fit Out Division, covering projects in London and surrounds. This full-time role will be based between various London-based Fitout sites and the ISG ...
-
Apprenticeship Advisor
4 days ago
BBC Group and Public Services United Kingdom £26,710 - £36,500Press Tab to Move to Skip to Content Link · Trainees · Fixed Term - Full Time · BBC PUBLIC SERVICE B'CAST · Contract type : 1 x Full Time Fixed Term Contract / Attachment to 31st December 2024 · This is a hybrid role and the successful candidate will balance office and home w ...
-
Apprenticeship Advisor
6 days ago
Cloudsecurityexpo United KingdomJob Title: Learning & Development - Adviser · Location(s): Hybrid · Working across the Raytheon UK core business areas, partnering with key stakeholders to understand business challenges and capability gaps. The learning and development adviser will develop relationships with m ...
-
Parts Advisor Apprenticeship
4 weeks ago
Success at School United KingdomVolkswagen Parts Advisor Apprentice - Yeomans Volkswagen Indian Queens · Volkswagen Parts Advisor Apprentice - Yeomans Volkswagen Indian Queens · Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for ...
-
Parts Advisor Apprenticeship
3 weeks ago
Stellantis Apprenticeships United KingdomParts Advisor Apprenticeship · The role of a Vehicle Parts Advisor is to provide each and every one of our customers with consistently high levels of service within the Parts Department. This Apprenticeship Programme is an exciting opportunity to kick start your career with Stel ...
-
Parts Advisor Apprenticeship
3 weeks ago
Stellantis Apprenticeships United KingdomPosition Overview: · We are seeking a dedicated individual to join Perrys Vauxhall Swinton as a Vehicle Parts Advisor Apprentice. This apprenticeship provides a unique opportunity to learn about vehicle parts management and customer service within the automotive industry. Under ...
-
Parts Advisor Apprenticeship
1 week ago
Success at School United Kingdom £20,000Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. · The Volkswagen ...
-
Parts Advisor Apprenticeship
3 weeks ago
Jaguar Land Rover Apprenticeships Edenbridge, United KingdomJaguar Land Rover is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world's leading manufacturer of premium all-wheel · - drive vehicles; and Jaguar, one of the world's premier luxury sports saloon and sports car marques. The ...
-
HBM Learning Twickenham, United KingdomHBM Learning have an exciting opportunity to work for an Outstanding independent training provider as an Apprenticeship Engagement Advisor. This will be hybrid working between home and at an office based in Twickenham. · You will be joining the Business Development Team to be the ...
-
Engagement Advisor in The Apprenticeship Sector
2 weeks ago
HBM Learning Twickenham, United KingdomHBM Learning have an exciting opportunity to work for an Outstanding independent training provider as an Apprenticeship Engagement Advisor. This will be hybrid working between home and at an office based in Twickenham. · You will be joining the Business Development Team to be the ...
-
Apprenticeship Service Advisor
3 weeks ago
Venn Group England, United KingdomLocum Senior Democratic Services Officer – East Anglia – Up to £40 per hour Umbrella – Hybrid Working – 3 months – Full Time or Part Time · Locum Senior Democratic Services Officer · Rate: Up to £40 per hour Umbrella · Working Hours: Hybrid Working with occasional office atten ...
-
Parts Advisor Apprenticeship
3 weeks ago
Success at School United KingdomTaking sales orders from customers both face to face and over the phone. · We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. · ...
-
Apprenticeship Service Advisor
3 weeks ago
Sellick Partnership (Legal) Limited United KingdomSenior Democratic Services Officer · Rate: £ per hour umbrella (Locum / Interim) · Remote (Besides attendance at meetings) · About the Senior Democratic Services Officer role: · Our client, a Local Authority based in East Anglia, is seeking a Senior Democratic Services Officer ...
-
Customer Service Advisor Apprenticeship
1 week ago
CSM Logistics Gravesend, United KingdomCSM Apprenticeship - Learn skills and expand your knowledge while working alongside us while completing your Customer Service Advisor Apprenticeship · **Job description** · CSM Limited is an established but expanding courier business based in London with an additional six offices ...
-
Customer Service Advisor Apprenticeship
1 week ago
West Suffolk College Royal Tunbridge Wells, United KingdomOpportunity information · Salary £ per year · Duration 12 months · Advert closing date 31/03/2023 · Description · Ship Shape Resources Limited accredited employment and payroll specialists, using our experience to provide transparent and compliance focused employment and payroll ...
-
Vehicle Service Advisor Apprenticeship
2 weeks ago
Calex Automotive Recruitment West Byfleet, United Kingdom**Position Overview**: · We are looking for a motivated individual to join Porsche Service Centre Brooklands as a Service Advisor Apprentice. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within ...
Customer Service Advisor Apprenticeship - United Kingdom - Stellantis Apprenticeships
Description
Position Overview:
We are looking for a motivated individual to join Grand Garage Peugeot Citroen Margate as a Service Advisor Apprentice. This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. Under the guidance of experienced service advisors, the apprentice will gain valuable hands-on experience, develop essential skills, and become proficient in providing exceptional service to our customers. This role is ideal for individuals with a passion for automobiles, excellent communication skills, and a desire to learn and grow in a dynamic environment.
Responsibilities:
Working Week:
A standard workweek typically consists of 40 hours, scheduled from Monday to Friday, starting at 8:30 am and ending at 5:30 pm. Nevertheless, the specific working hours may vary depending on the requirements of individual Dealers.
Approximately 20% of your total work hours will be dedicated to 'off-the-job' training. This is a mixture of online classrooms and face-to-face learning at The Performance Academy in Coventry.
Your Development and Future Prospects:
All of our Apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Coventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules.
Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognized qualification in the motor industry. This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network. Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles.
Qualification:
The Programme lasts for 12-14 months and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner.
Salary:
Our employers determine the level of pay our learners receive. All employers are required to pay, at least, The National Apprenticeship Wage.
Entry requirements and qualifications:
Joining our programme as a Service Advisor Apprentice offers a pathway to a rewarding career in the automotive service industry. If you're passionate about providing excellent customer service and eager to learn, we encourage you to apply and become part of Stellantis.
Recruitment Process:
Your application will be assessed against the entry and qualification requirements. If suitable, your application will then be processed and you will receive further information by email.
If you do not hear back within 5 working days, please assume your application has been unsuccessful.
If you need any assistance with your application or have any questions, please email:
#J-18808-Ljbffr