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Preston

    Service Desk Analyst - Preston, United Kingdom - Digital Waffle

    digital waffle background
    Full time
    Description

    Service Desk Analyst (2nd Line)

    Preston
    £24,000 - £30,000 + Excellent Benefits

    Are you an experienced IT professional looking for an exciting opportunity? Join my client's dynamic team as a Service Desk Analyst providing technical support and resolving complex IT Issues.

    As a Service Desk Analyst, you'll be at the forefront of our client support operations, providing essential technical assistance and ensuring seamless IT experiences.

    Job Role

    • Responding to client inquiries and troubleshooting technical issues promptly.
    • Proactively monitoring client systems to identify and address potential issues.
    • Collaborating with fellow team members to deliver high-quality IT services.
    • Stay up-to-date with emerging technologies and industry trends, identifying opportunities for process improvements and innovation.
    Technical Experience
    • Strong technical skills in troubleshooting Windows and Mac OS environments.
    • Familiarity with IT service management tools and ticketing systems.
    • Excellent communication and customer service skills.
    • A proactive and self-driven attitude to tackle challenges head-on.
    • Relevant certifications (e.g., CompTIA A+, Network+, or ITIL) are a plus.


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