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    Golf Shop Merchandise Sales Associate - United Kingdom - Troon International

    Troon International
    Troon International United Kingdom

    4 days ago

    Default job background
    Description

    Description

    At the Princeville Makai Golf Club, our Golf Shop Attendants are the welcoming faces that greet customers and provide them with a superior buying and golf experience. We're searching for a qualified associate to add to our team, and to provide the excellent customer service and support we're known for. The ideal candidate should be an excellent communicator who has a knack for building relationships. With a keen eye on customer satisfaction, the associate answers questions, handles complaints, and maintains a clean, well-organized sales floor. You are the driving force behind new and ongoing sales opportunities — directly impacting our growth and success.

    Objectives of this Role

    • Provide superior customer service, placing heavy importance on the Princeville Makai brand experience and customer engagement/satisfaction
    • Serve as the brand ambassador, developing and nurturing strong relationships with customers
    • Learn customers' needs and wants and personalize purchase opportunities to address them
    • Meet sales projections, generate ongoing sales opportunities, and achieve company and individual Princeville Makai merchandise goals
    • Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment

    Daily and Monthly Responsibilities

    • Assist in maintaining a clean and organized product floor, and ensure a welcoming, customer-friendly environment
    • Maintain updated knowledge on current products, pricing, and promotions
    • Greet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company
    • Follow through on an exceptional customer experience by presenting customers with product and service promotions and sale opportunities as identified through conversation
    • Develop and implement cross-selling strategies for appropriate products and services offered
    • Maintain stock levels of sales floor and back stock.
    • Assist in maintaining a fresh and eye appealing merchandise visual presentation
    • Assist customers with returns, exchanges and mail orders.

    Skills and Qualifications

    • High school diploma
    • Superior communication skills with customers and team
    • Proven capabilities in a customer service or sales role
    • Conscientious, professional appearance
    • Basic math and accounting skills
    • Positive attitude and self-motivated to win every customer
    • Ability to stand for long periods of 5 hours or more
    • Ability to lift at minimum 15 lbs.
    • Ability to work flexible shifts including weekends and holidays, and monthly physical inventory after golf shop hours.

    Preferred Qualifications

    • Associate's or Bachelor's degree in marketing or sales
    • Working knowledge of inventory procedures
    • Proven capability with point-of-sale (POS) transactions
    • Experience with marketing and customer dynamic
    • Strong record of meeting and exceeding sales goals
      Status
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