Jobs
>
Glasgow

    IT Operations and Support Analyst - Glasgow, United Kingdom - esure

    esure
    esure Glasgow, United Kingdom

    4 weeks ago

    Default job background
    Description

    As one of the industry leaders in the insurance business, striving to become a world class digital insurer, we're getting ready for more.

    It's creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

    Job Description We're transforming the way we manage and deliver technology service at esure to improve the service we give our customers and colleagues in a more progressive and agile way centred on new processes, modern tooling, and automation.

    We need someone to support us in rethinking how we deliver service excellence to our customers by investing in automation and self-service, moving from a traditional service desk to a service centre of excellence.

    This is a hybrid working position and we will need you to be onsite in our Glasgow a couple of times per week to support our colleagues with all things tech
    Provide outstanding support to our customers, covering first and second line incident management, support, and services.
    This will be first and second line hardware and Software support covering both Windows and Apple devices.
    Provide first-line support for Azure issues, with a specific focus on Azure Virtual Desktop (AVD) support.
    Identify and implement automation opportunities for issue resolution, considering both Agile and ITIL practices.
    Provide ongoing support via an on-call rota, supporting the business-critical teams as required.
    A great understanding of modern, cloud-based technology and associated monitoring (cloud-based Active Directory and Exchange experience is key)
    Experience of ITIL Service Management applied in an Agile model (ITIL Certified preferable).
    Demonstratable experience of working in a service desk with a focus on enhancing the customer experience.
    Knowledge of various cyber security technologies and associated monitoring.
    This is your opportunity to be at the forefront of our game-changing journey and be part of something truly special A competitive salary that recognises your skills and potential
    ~ A bonus scheme that celebrates your contribution to esure's success
    ~ Discounts on our insurance products, for you and your family
    ~25 days annual leave, plus 8 flex days to be taken as and when suits you
    ~ Benefits just for you:

    our hub – My Benefits Box – is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.

    ~ Grow your career with us: whatever your goals, we'll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech.
    ~ Join our communities:

    our networks give you the chance to connect, learn and share with like-minded colleagues across the business – for work and play.

    So, it's no surprise our people consistently rate 'making friends at work' one of the highest scorers in our colleague engagement survey
    ~ More flexibility for you:

    we're a proud supporter of the ABI's Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it's part time, job sharing, or compressed hours.

    Our hybrid working approach also puts you in the driving seat of how and where you do your best work.

    ~ Live a healthy lifestyle:

    we offer lots of support, so you feel like the best version of yourself – like specialist advice through our employee assistance programme, wellbeing classes, access to the My Health Advantage app, our Big Team Challenge, and learning sessions on topics like menopause.

    ~ A helping hand to do your bit for a greener and safer world: driving good in the world couldn't be more important to us. That's why we encourage colleagues to use volunteering days to support their local communities and have lots of initiatives to help you live a greener lifestyle.
    ~ Our social recognition tool makes it easy to give colleagues the praise they deserve, and you could even be shortlisted for a company-wide ACE Award.
  • Change Recruitment

    IT Support Analyst

    2 weeks ago

    Change Recruitment Glasgow, United Kingdom

    30K - IT Support Analyst - Glasgow - in office · Excited to be recruiting for an IT Support Analyst for one of our Glasgow based clients. · This role also requires a great team fit who can be personable. As a main point of contact within the business for all things IT related the ...

  • Pertemps Glasgow Perms

    IT Support Analyst

    2 weeks ago

    Pertemps Glasgow Perms Glasgow, United Kingdom

    **IT Support Analyst** · **Location**:Glasgow. · **Salary**:Up to 30K (dependent on experience). · **Term**:Permanent. · **Key Responsibilities**: · - Accurate ticket logging of all IT incidents and service requests whilst managing individual ticket queue within the Service Manag ...

  • Meraki Talent Limited

    Support Analyst

    3 weeks ago

    Meraki Talent Limited Glasgow, United Kingdom

    Meraki Talent are looking to appoint an experienced Insurance Administrator for an exciting role within the heart of Glasgow. · Working as part of an established team, you will be responsible for managing an escalation process, whilst building meaningful relationship with interna ...

  • Be-IT Resourcing

    IT Support Analyst

    2 weeks ago

    Be-IT Resourcing Glasgow, United Kingdom

    Are you a 1st line support engineer with some commercial experience, looking for your next role? Would working as part of a small team and getting hands-on exposure to projects like implementing Cyber Essentials & Azure be of interest to you? Then look nofurther · I am currently ...

  • Change Recruitment

    Application Support Analyst

    3 weeks ago

    Change Recruitment Glasgow, United Kingdom

    Are you an experienced 1st Line Application Support Analyst ? · Do you able to write basic SQL queries ? · Would you like to progress your career and become a SQL Developer ? · If so I have a really interesting role for you with my client who is based in Glasgow city centre and t ...

  • Michael Page Technology

    IT Support Analyst

    2 weeks ago

    Michael Page Technology Glasgow, United Kingdom Full time

    I am on the lookout for a driven, motivated, and ambitious IT Support Analyst on behalf of one of our clients based in Glasgow City Centre who wants to work 37.5 hours per week in role where you will learn in abundance in exchange for a salary up to £30k and a host of fantastic b ...

  • RSM

    Support Analyst

    2 weeks ago

    RSM Glasgow, United Kingdom

    Support AnalystWe are searching for an experienced Support Analyst NationalTechnology is an internal service team at RSM UK whose purpose is to deliverand manage the technology solutions to support the firm's ambitious growthplans as well as day-to-day operations. RSM recognises ...

  • AND Digital

    IT Support Analyst

    5 days ago

    AND Digital Glasgow, United Kingdom OTHER

    Who We Are: · AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We've been helping organisations build better digital products and stronger digital teams since 2014. · We believe our work should always leave a ...

  • RSM

    Support Analyst

    2 weeks ago

    RSM Glasgow, United Kingdom Full time

    As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, ...

  • FPSG Connect

    Service Desk Support Analyst

    2 weeks ago

    FPSG Connect Glasgow, United Kingdom

    **Service Desk Support Analyst** · FPSG are proudly working in partnership with a large UK based professional organisation for their office in Glasgow. Due to the development within the organisation, we are looking to add an experienced Service Desk Support Analyst to the team. · ...

  • Sportscotland

    IT Support Analyst

    3 weeks ago

    Sportscotland Glasgow, United Kingdom

    ICT Helpdesk Analyst Salary: £30,887 per annum Permanent, full-time Based in Glasgow · sport scotlandis the national agency for sport in Scotland. Are you an ICT Helpdesk Analyst looking for your next role? · We are currently looking for an ICT Helpdesk Analyst to join our IT t ...

  • RSM

    Support Analyst

    5 days ago

    RSM Glasgow, United Kingdom

    Support Analyst · We are searching for an experienced Support Analyst · NationalTechnology is an internal service team at RSM UK whose purpose is to deliverand manage the technology solutions to support the firm's ambitious growthplans as well as day-to-day operations. RSM recogn ...

  • Careeraddict

    IT Support Analyst

    2 weeks ago

    Careeraddict Glasgow, United Kingdom £30,000

    I am on the lookout for a driven, motivated, and ambitious IT Support Analyst on behalf of one of our clients based in Glasgow City Centre who wants to work 37.5 hours per week in role where you will learn in abundance in exchange for a salary up to £30k and a host of fantastic b ...

  • EY

    Product Support Analyst

    2 weeks ago

    EY Glasgow, United Kingdom

    The opportunity · The Optimization Services team are product owners and/or specialists for several global Products. We aim to provide exceptional client service while increasing the use of the products globally. · The Product Support Analyst – Product SME will work in the Optimi ...

  • RSM UK Group LLP

    Support Analyst

    5 days ago

    RSM UK Group LLP Glasgow, United Kingdom

    As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, ...

  • NT Assured Solutions Ltd

    Application Support Analyst

    1 week ago

    NT Assured Solutions Ltd Glasgow, United Kingdom

    We are looking for a friendly and enthusiastic Application Support Analyst to join our support team during an exciting period of growth. · This is a challenging and varied role supporting our global client base including some of the largest organisations in the world. We pride ou ...

  • NORR

    IT Systems and Support Analyst

    16 hours ago

    NORR Glasgow, United Kingdom

    Loading... This role reports into the above mentioned office, however NORR offers all of its employees the opportunity to work either from home, from a NORR office or even from a remote location. The choice is yours. · NORR is an employee-owned global architecture and engineeri ...

  • GAP Group Limited

    Apprentice IT Support Analyst

    2 days ago

    GAP Group Limited Glasgow, United Kingdom Permanent Full time

    About the role · The Role · Our team is the best in the industry – is it time for you to join us? · The Role: · Based in Head Office, an excellent opportunity has arisen in our IT Department for an Apprentice IT Support Analyst to provide general 1st Line Network support to us ...

  • 00139 LEIDOS INNOVATIONS UK LTD.

    Application Support Analyst

    1 week ago

    00139 LEIDOS INNOVATIONS UK LTD. Glasgow, United Kingdom Full time

    Application Support Analyst · The preferred candidate will demonstrate effective experience of Application Support expertise and extensive knowledge across a variety of technologies such as Microsoft Azure Cloud Platform, Visual Studio/C#, Power Platform, SharePoint and SQL Serve ...

  • Michael Page Technology

    IT Support Analyst

    1 week ago

    Michael Page Technology Braehead, United Kingdom

    I am on the lookout for a driven, motivated, and ambitious IT Support Analyst on behalf of one of our clients based in Glasgow City Centre who wants to work 37.5 hours per week in role where you will learn in abundance in exchange for a salary up to £30k · and a host of fantastic ...