- Role Description
- Responsibilities include making outbound and receiving inbound calls from individuals regarding outstanding debts with clients.
- Calls vary depending on client requirements.
- Handling a large volume of email and written correspondence.
- Each specialist manages their own workload and workbox, offering varied tasks.
- Candidate Requirements:
- Seeking enthusiastic candidates with exceptional experience in collections.
- Open to transferrable experience in other environments or debt recovery types.
- Must be IT literate, possess good numeracy, and communication skills with attention to detail.
- Resilience and rapport-building are crucial.
- Autonomy in decision-making and enjoy interacting with people from diverse backgrounds.
- A positive attitude and a desire to provide excellent customer service is a must
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Collections Specialist - Leeds, United Kingdom - DWF
Description
Collections Specialist
Interested in joining a supportive, inclusive, and diverse team in an international legal business?
Our Recoveries team at DWF are currently hiring a Collections Specialist.
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
It would be beneficial if you have worked in a debt recovery/collections environment, with strong attention to detail.
This role presents an excellent opportunity to join a dynamic and fast paced team and gain access to top level industry training. DWF have a unique approach to providing legal and non-legal services and work with market leaders and the best in the industry, all whilst providing a supportive work environment where you will work collaboratively towards a shared vision.
At DWF, we deeply appreciate the significance of offering a comprehensive rewards package that extends beyond a basic salary. Our commitment is to ensure that each member of our team not only feels valued but is also duly rewarded throughout their tenure with us. Upon joining our organisation, you will have the opportunity to select from a diverse array of benefits, allowing you to carefully tailor a package that perfectly aligns with your individual needs and those of your family. In addition to our standard benefits, we offer a wide range of flexible benefits and robust well-being programs.
Supporting your application
Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. We want to make sure we do all we can to make this a positive experience for you. Please click the following link ) which will take you through a simple process to identify any adjustments or additional support we can provide beforehand or on the day.
Note to recruitment agencies
We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.
