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    Customer Service Advisor - Liverpool, United Kingdom - Path2 Solutions Ltd

    Path2 Solutions Ltd
    Path2 Solutions Ltd Liverpool, United Kingdom

    3 weeks ago

    Default job background
    Full time Customer Service / Support
    Description
    Path2Solutions are working with a client based in the heart of Liverpool who is seeking a professional Customer Service Advisors.
    Having been specialising in their field of work for the past 35 years, their customer focus is at the forefront of everything they do. They supply a wide section of businesses across both public and private sectors and have built a strong and impressive reputation in relation to the quality and service they provide.

    The position is being offered as full time, permanent with working hours of Monday to Friday and will be office based.

    Some of your main duties will include but not limited to:
    • Answering all incoming calls
    • Process customer orders and deal with any queries and requests
    • Provide a first class service in relation to parts etc.
    • Liaise with couriers, deliveries, returns, tracking details, complaints.
    • Updating systems
    • Processing carrier claims
    Working Hours - 08.45 – 17.15
    Pay Rate - £12.05 per hour

    Skills you require
    • Excellent communication skills
    • Ability to work in a fast-paced environment
    • Happy to work in ever-changing situations
    • A friendly and personable demeanour
    • Passion for providing first-class customer service
    What you'll get in return
    • Working for a small, supportive and friendly team
    • 25 day holiday plus 8 days bank holidays
    • Shut down for Christmas
    • Free Parking
    • Progression opportunities
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