- Learn about theRaisin platform business model and systems to be able to supportcustomers in the US market
- Answer customerquestions across voice and digital channelsefficiently.
- Listen and understand the needs ofour customers to create customerorientedsolutions.
- Create and implement optimisedworkflows and processes.
- Support our platformsbanking functions.
- Work across teams tocreatively solve problems and completeprojects.
- Interest in FinancialServices / FinTech / Open Banking
- A genuineinterest in solving problems and a passion for helpingothers.
- Compatibility with a hybrid workenvironment.
- Customer Service experience andunderstanding of deposit products payments and banking(preferred)
- Proactive selfmotivated andorganised style of work in fastpacedenvironments
- Solutiondriven and resultsorientedapproach
- Fluent and professional level ofEnglish language
- Based in/near our ManchesterHQ
- Investment inyour development with an annual personal training budget of 1500and 4 full training days per year.
- Access toBabbel for continuous learning.
- Always hungryBreakfast snacks daily fresh fruit and drinks are at your disposalaround the clock.
- We are hybrid working we arein the office once a week giving the team the opportunity tocollaborate and spend time together. Wednesday is our core day inthe office.
- We offer 28 days Bank Holidays ofholiday a year.
- One day birthday leave and giftvoucher to celebrate your birthday.
- We offeryou a company stakeholder pension with a minimum employercontribution of 5%.
- The opportunity toexperience our annual retreats in exciting European cities andother team building events.
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Customer Service Associate US Market - Manchester, United Kingdom - Raisin
Description
About Raisin US
based inNew York City was launched in 2019 to bring the Raisin valueproposition to the United States. Our team is composed ofpassionate individuals striving to break down barriers to savingsand investments for our customers and bank partners.
We are a startup within a startup we belong tothe Raisin family with operations in Germany and the UK. You shouldapply if you are looking for a dynamic environment where you canroll up your sleeves play to your strengths and access unrivalleddevelopmentopportunities.
Team
Join usas a Customer Service Associate and work with our Customer Serviceleaders and our team to support the launch and growth of Raisinsplatform in the United States out of our Manchester UKHQ.
Our international team of highly skilledprofessionals wants to welcome you to an exciting and rewardingwork environment. The talented members of this team will beexpected to grow into taking on new challenges as the US businessgrows and more opportunities becomeavailable.
YourResponsibilities
YourProfile
Join our mission join our teamand grow with us
At Raisin we care about eachother and it is one of our top priorities to foster an open andcaring environment in which everyone feels welcome and comfortable.Our culture is strongly driven by our ambitious team who are at theheart of our success.
As part of the Raisin UKteam you benefit from:
