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Scunthorpe

    Customer Service Apprentice - Scunthorpe, United Kingdom - Ongo Recruitment Ltd

    Ongo Recruitment Ltd
    Ongo Recruitment Ltd Scunthorpe, United Kingdom

    2 weeks ago

    Default job background
    Full time Customer Service / Support
    Description

    We're recruiting a Customer Service Apprentice to assist patients at a medical practice with professionalism and courtesy. The role involves maintaining high standards in administrative tasks to ensure the practice operates efficiently.

    The ideal candidate will have a genuine interest in customer service and will understand that it is a fast-paced environment where excellent people skills, team working, and time management is of paramount importance.

    Excellent communication skills are required, in particular a clear speaking voice is essential. The role requires working across two sites flexibility and adaptability is crucial.

    Duties include:

    • Reception / Administration
    • Completion of a wide range of administrative tasks in line with Practice protocols
    • Accurate inputting of patient data into Practice medical records
    • Deal with patient telephone requests for repeat medication Welcome, direct and assist patients when they visit the surgery.
    • Make new and follow up appointments for patients on the medical computer system.
    • Answer the telephone as necessary and deal with calls courteously and professionally.
    • To open and distribute the post appropriately as required.
    • Registration of new patients, and the completion of the registration of patients on the computer system
    • Adherence at all times to the Practice protocols and guidelines
    • Annual completion of all mandatory training as directed by the Practice Managers
    • Attendance of shifts is essential due to the nature of the job and patient needs

    You will be working towards a Customer Service Level 2, studying alongside work on day release of 20% off the job training.

    The role is working Monday to Friday 37.5 hours per week.

    The rate of pay for this position is £6.40

    Location – Winterton

    Does the above sound like your ideal next role? If so, we would love to hear from you.

    Please apply directly through this advertisement.

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