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    Client & Support Services Co-ordinator - London, United Kingdom - Rite-Hite Corporation

    Rite-Hite Corporation
    Rite-Hite Corporation London, United Kingdom

    1 week ago

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    Description
    Service Coordinator - CAN page is loaded Service Coordinator - CAN
    Apply locations CAN-London time type Full time posted on Posted 2 Days Ago job requisition id JR100616

    Job Category:

    Full time Job Description:

    To coordinate all service and planned maintenance activities within 1 to 5 service branches ensuring the customer's needs are met in an efficient and timely manner while maximizing Technician efficiency / productivity and maintain district profitability.

    Efficient scheduling and coordination of service and PMP work through completion.
    Deliver friendly and efficient service to customers.

    Receives incoming requests for service, screens them, gathers required information, and, following established rules, determines if we can accept the request or if additional steps (such as involvement of sales representative or Service Manager) are required.

    As needed, directs information to the sales representative, Service Administrator, and Service Manager.
    Secures Purchase Order for incoming service work as required by established standards and customer requirements.

    Creates job number, prepares and maintains Work Order Records for service, repair, PMP operations and generate necessary work packages using company systems and processes.

    Schedules and dispatches Technicians for service, repair, and PMP jobs to best meet customer's requirements.

    Scheduling is done in coordination and consultation with the Service Manager with a goal of maximizing customer satisfaction for timely completion while also maximizing Technician efficiency / productivity and maintaining district profitability.

    This includes assessing likely time requirements to complete the job, skills of available Techs, and planning the most efficient routing of Technicians to accomplish the work on hand.

    Adjusts schedules as needed due to absences, changing customer requirements, and incoming emergency service calls.

    Tracks and updates progress of jobs through completion, monitoring to ensure the job is not being held up from completion unnecessarily.

    Gets sales representative, Service Administrator, Administrative Manager, and Service Manager involved as needed to address any problems hindering the completion and closure of the job.

    Upon completion of work, reviews work order, ensures correct prices and costs have been applied, reviews job notes, and closes job, releasing it to be invoiced by the Service Administrator.

    Reviews time reports for zone Service Technicians for accuracy and completeness, getting Service Manager involved as needed.

    Backs up other Service Coordinators as needed, and assists Service Administrators and Service A/R Specialists as directed and as time allows.


    Provide back-up administrative support within the office including answering phones, filing, preparing quotes, typing of general correspondence, etc.
    Computer skills
    professional phone skills .

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals .

    Ability to deal with problems involving several concrete variables in standardized situations.

    Arbon Equipment – A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment.

    Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff.

    We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

    Arbon Equipment – A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave.

    We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

    Rite-Hite is a world leader in the manufacture, sale, and service of loading dock equipment, industrial doors, safety barriers, HVLS fans, industrial curtain walls, and more - all designed to improve safety, security, productivity, energy savings, and environmental control.

    Watch Rite-Hite's Always Looking Ahead video below to learn more.
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