- Provide a range of administrative duties for The Home Based Treatment Team.
- Respond to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff
- Provide day to day support to clinical teams, team leader and colleagues.
- Work collaboratively with clinical teams, team leader, colleagues and other departments to ensure that all cases are dealt with in a timely manner.
- Attend and participate in team meetings and administrative service meetings as required.
- General data inputting, including referrals, appointments, and discharges, ensuring data is completed accurately, timely and proactively.
- Producing letters linked to this data using Trust IT systems.
- Participating in own supervision meetings, and workbook conversations.
- Be the first point of contact for the team or department, greeting visitors, answering telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
- Minuting team meetings as required.
- NVQ Level 3 in Customer Care or Business Administration - or equivalent experience
- Demonstrable commitment to continuous personal development.
- Awareness of issues in the Mental Health Network.
- Knowledge of a range of administrative procedures and practice.
- Previous experience as a Secretary/Administrator including diary management
- Previous experience of working in a fast moving, confidential, sensitive, pressurised deadline driven environment.
- Experience of supporting and minuting meetings.
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Team Administrator - Blackpool, United Kingdom - Lancashire & South Cumbria NHS Foundation Trust
Description
Job summary
The post holder will provide a comprehensive administration and information service and coordinate their activities with other members of the administration team to ensure an efficient and confidential service is provided.
The post holder will be aligned to a specific clinical team and is required to work flexibly in response to the needs of the service providing cover to other teams on various sites as directed by the Team Leader in liaison with Locality Admin Co-ordinator to ensure continuity of a quality service.
Main duties of the job
This will include:
About us
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Job descriptionJob responsibilities
Please see attached the job description and person specification for more information about this role.
Person SpecificationQualifications
Essential
Knowledge
Essential
Experience
Essential
