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    QA - Quality Assessor - United Kingdom - First Central Services

    First Central Services
    First Central Services United Kingdom

    1 week ago

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    Description
    We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; They make us stand out, help us succeed.

    These are just some of the skills you'll bring to the team, to be our Quality Assurance Assessor, in Haywards Heath or Salford Quays, Manchester.

    So what do the Quality Assurance team do? Well in this role you'll ensure that all policies and procedures are being followed.

    This means making sure all First Central employees are operating at the required competency and meeting regulatory requirements.

    We're all about people, so you'll contribute to positive improvements to customer experience and outcomes, through continuous improvement, reporting and analysis of trends.

    Experience of motor claims
    Previous Quality Assurance experience
    Generous salary up to £26,000, depending on experience
    Monday to Friday, no weekends
    Hybrid working: 4 days from home and 1 day in the office after training
    100 off your car insurance
    25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you

    Quality is 'your thing', so you'll be great at giving clear guidance and making sure our compliance is solid.

    You'll conduct quality assurance assessments and cross validations as required
    You'll be rolling up your sleeves to identify and assist with continuous development of departmental processes and procedures and drive improvement to support the achievement of business objectives
    You'll analyse adequacy of identified risk and the reliability and adherence to internal controls
    First Central values collaboration and teamwork, so you'll be working collaboratively with all teams and colleagues, ensuring consistency to quality assurance approach and best practice within the team
    You'll provide positive and constructive feedback to colleagues and suppliers, building and maintaining respectful relationships with all colleagues, working closely with other departments and supporting them as and when 's that collaboration we were talking about
    You'll get stuck in and contribute to any ad hoc projects or policy updates as required
    Our most valuable asset is you, you'll be responsible for your personal development and knowledge management, updating 121/appraisal documentation within required timeframes
    Working in a quality assurance environment including risk and controls principles, focusing on customer outcomes
    Data analysis and translation of management information to tangible actions
    Private motor vehicle insurance industry, ideally in both policy and claims environments
    Working in a financial services regulated environment Sound knowledge of insurance policy and claims principles
    Comprehensive understanding of regulatory requirements and company policies
    Strong computer skills with experience in MS Office, particularly Word and Excel
    Strives to deliver performance targets and drive business improvements to contribute to the success of the team and business
    A flexible approach and positive attitude, keen to help others
    Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and more
    Flexible Bank Holidays
    Eight flexible bank holidays; Electric Car Scheme
    Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
    Flexible Working
    We're flexible; most roles let you mix office and home working.
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