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    Desktop Support Engineer - Leicester, United Kingdom - Total IT Global

    Total IT Global
    Total IT Global Leicester, United Kingdom

    Found in: Talent UK C2 - 4 days ago

    Default job background
    CDI
    Description

    Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

    Tasks

    a) Provide first/second level contact and problem resolution for customer issues.

    b) Work with Third Party Vendors to remediate complex AV issues as needed.

    c) Provide timely communication on issue status and resolution.

    d) Maintain ticket updates for all reported incidents.

    e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

    f) Should have basic knowledge of Mac operating system, to support Apple pc users.

    g) Install, upgrade, support and troubleshoot for printers, computer hardware.

    h) Performs general preventative maintenance tasks on computers, laptops, printers.

    i) Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.

    j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

    k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

    l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

    Requirements

    • Excellent working knowledge of Windows 7, 8, 10, 11
    • Good working knowledge of Windows. (MacOS a plus).
    • Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
    • Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
    • Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
    • Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
    • Excellent working knowledge in asset / inventory management
    • Ability to maintain composure and focus while troubleshooting and solving technical issues.
    • Ability to adhere to a schedule of client appointments while adapting to customer requests.
    • Demonstrated ability to communicate complex technical concepts in simple language.
    • Strong Experience in Multi-Functional Printer troubleshooting
    • Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
    • Excellent verbal and written communication in English
    • Excellent customer service skills

    At Total IT Global, we elevate your digital journey with cutting-edge innovation, to achieve your vision of 'the enterprise of the future'. We have a comprehensive portfolio of hardware and managed IT services for digital workplaces and data centres. We partner with high-growth enterprises to guide them through complex digital transformations with a consultative approach, offering customised solutions and services for all their business needs, across the entire IT asset life cycle.
    Constant innovation and service excellence continue to position Total IT Global as a Digital Experience Enabler at the leading edge of innovation. Total IT Global's 2200+ certified technical experts and best-in-class technologies and partners, deliver services across 29,000+ locations, in 128 countries.

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