- Provide exceptional customer serviceexperience via phone email and online chat.
- Take ownership of the customers requestsand/or issues troubleshoot provide assistance and best practices.
- Escalate and engage other groups or teamswithin the company with newly discovered requests and/or issues.
- Work closely with numerous stakeholders anddepartments within the company (Sales MIS Operations and more)
- Availability to work inshifts (Morning late evening and night)
- Hybridworking model availability to arrive to the office located inNuneaton.
- Two years of proven customer supportexperience
- Technical Education or background
- Excellent communication skills and serviceorientation
- Ability to multitask prioritizeand manage time effectively.
- Ability toclearly and efficiently document technicalinformation.
- Detailoriented and Team Player
- High proficiency inEnglish
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Support Engineer - Nuneaton, United Kingdom - LiveU
Description
About:
JoinLiveU Customer Success group and become part of professional uniqueand global team
In this positionyou will get to know all LiveU s products and services providedaily service and technical support for LiveU s customerscommunicate daily with the global support teams in LiveU and muchmore
About LiveU :
With over 3000 customers in 130countries LiveU s technology is the solution of choice for globalbroadcasters news agencies sports and entertainment streaming livevideo to TV mobile online and social media.
KeyResponsibilities:
Requirements :
RemoteWork :
Yes
Employment Type :
None