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Nuneaton

    Support Engineer - Nuneaton, United Kingdom - LiveU

    LiveU
    LiveU Nuneaton, United Kingdom

    1 week ago

    Default job background
    Description

    About:

    JoinLiveU Customer Success group and become part of professional uniqueand global team

    In this positionyou will get to know all LiveU s products and services providedaily service and technical support for LiveU s customerscommunicate daily with the global support teams in LiveU and muchmore

    About LiveU :

    With over 3000 customers in 130countries LiveU s technology is the solution of choice for globalbroadcasters news agencies sports and entertainment streaming livevideo to TV mobile online and social media.

    KeyResponsibilities:

    • Provide exceptional customer serviceexperience via phone email and online chat.
    • Take ownership of the customers requestsand/or issues troubleshoot provide assistance and best practices.
    • Escalate and engage other groups or teamswithin the company with newly discovered requests and/or issues.
    • Work closely with numerous stakeholders anddepartments within the company (Sales MIS Operations and more)

    Requirements :

    • Availability to work inshifts (Morning late evening and night)
    • Hybridworking model availability to arrive to the office located inNuneaton.
    • Two years of proven customer supportexperience
    • Technical Education or background
    • Excellent communication skills and serviceorientation
    • Ability to multitask prioritizeand manage time effectively.
    • Ability toclearly and efficiently document technicalinformation.
    • Detailoriented and Team Player
    • High proficiency inEnglish

    RemoteWork :

    Yes

    Employment Type :

    None



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