Customer Service Assistant - Newcastle upon Tyne, United Kingdom - CHANNEL ALT LTD
Description
Duties:
- Handle incoming customer inquiries via various face to face channels
- Provide accurate information about products and services
- Process orders, returns, and exchanges efficiently
- Upsell products or services to increase revenue
- Perform data entry tasks accurately and in a timely manner
- Maintain customer records and update information as needed
Requirements:
- Excellent communication skills in English
- Proficiency in data entry and ability to analyze customer data
- Strong phone etiquette and customer service skills
- Bilingual or multilingual capabilities are a plus
- Ability to upsell products effectively
Job Types:
Full-time, Permanent
Pay:
From £25,042.73 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 19/05/2024
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