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Peterborough

    Customer Service Executive - Peterborough, United Kingdom - 24-7 Recruitment Services

    24-7 Recruitment Services
    24-7 Recruitment Services Peterborough, United Kingdom

    2 weeks ago

    Default job background
    Full time Marketing / Advertising / Public Relations
    Description

    Job Description:

    24/7 are thrilled to be partnered with one of the biggest supply chain providers in the UK. Our client is looking for a Customer Service Executive based in Peterborough.

    Shift and Pay Information for an Accounts Manager:

    • Monday to Friday - 7.5 hours per days (timings to be agreed)
    • Salary in the region of £26 to £28K

    Main Accountabilities:

    • Liaising between different Operations to secure availability of vehicles being promoted to fleet customers by the client and their booking agent
    • Provide inventory reporting for weekly reviews, identifying trends and make recommendations for orders/defleets
    • Manage inbound process for all new vehicles, loading expected arrivals to fleet management and inspection systems, progress any Goods In Transit claims or unexpected arrivals to timely conclusion
    • Support 3rd party booking agency with bookings, reserving vehicles for customers, accessory ordering/fitment. Take ownership of requests, amendments and cancellations, liaising with the client/booking agency/other Operations where required
    • Manage vehicle return process, ensure vehicles are inspected and estimated within agreed KPIs, work with FFM to authorise repair level
    • Proactively offer problem solving solutions as required and escalate where necessary.
    • Provide any additional support for the customer account team as required, including operational/logistics issues/queries, take ownership and manage to a successful resolution ensuring all parties are kept informed and systems updated
    • Provide additional support to the customer account team with booking activity
    • Ensure quality, safety, environmental and other policies and procedures are adhered to.
    • Responsible for program work instructions, processes and operating procedures

    For this job you will require:

    • Strong communicator at various levels - ability to assess individual customer needs
    • Strong Administration skills
    • Proven track record in a customer service environment
    • Automotive Industry Experience preferred
    • IT literate and able to adopt to new technologies
    • Ability to liaise with internal customers, including director level communication, communication with external media clients and with internal and external service providers
    • Excellent communication both verbally and written
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